Open to opportunities

Jennifer Ruege

@jenniferruege

Shift leader and customer service professional with 10+ years of administrative and POS experience, delivering compliant, organized service.

United States

Message

What I'm looking for

I’m looking for a fast-paced, team-oriented role where I can lead shifts, deliver exceptional client service, and combine compliance-focused operations with strong data entry and office support to help the business run smoothly.

I’m a customer-focused shift leader and server with 10+ years of experience in fast-paced environments, combining strong communication with organized office and administrative support. In my current role, I handle cash and POS transactions, maintain daily reconciliation, ensure compliance, and keep a welcoming, clean, and accurate operation.

Previously, I led guest service as a lead server—resolving inquiries, training and onboarding new hires, scheduling staff, and managing inventory and office supplies with procedure compliance. I also bring real estate and mortgage-adjacent capabilities from my pre-licensing coursework and related property management tooling, along with data accuracy checks, Microsoft Office/Excel and Google Suite skills.

Experience

Work history, roles, and key accomplishments

Server/Shift Leader

Big Mike's Restaurant

Aug 2024 - Jun 2026 (1 year 10 months)

Provided customer service, handled cash and payments, and operated a POS system with attention to accuracy. Maintained daily reconciliation, completed cleaning duties for a welcoming/compliant environment, and supported the team in fast-paced situations.

Customer Service Cash Handling Payment Processing POS systems Multitasking Problem Solving Team Support

Lead Server

Waffles, INCaffeinated

Aug 2022 - Feb 2024 (1 year 6 months)

Delivered friendly, professional customer service by responding to inquiries and resolving issues. Managed cash handling and POS operations, handled end-of-shift reconciliations, ordered and inventoried products/supplies, and trained and supervised new hires.

Customer Service Cash Handling POS End Of Shift Reconciliation Order Entry Inventory Management Staff Scheduling Supervision

Server/Cook/Dishwasher

Nifty 50’s Diner

Jul 2018 - Jul 2022 (4 years)

Provided attentive customer service to maintain a positive dining experience. Managed order entry and POS/cash handling for accurate record keeping and daily reconciliation, while assisting with inventory and cleanliness to ensure compliance with company policies.

Customer Service Order Entry Cash Handling POS Teamwork Flexibility