Open to opportunities

Jennifer Morgan

@jennifermorgan2

Message

Healthcare operations and clinical documentation professional specializing in Epic EMR accuracy and compliance.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can use Epic EMR expertise to keep documentation accurate and audit-ready, prevent delays in patient flow, and support teams through training and calm, high-volume operational coordination.

I’m a healthcare operations and clinical documentation professional with 20 years of experience across acute care and regulated environments, including 8+ years supporting high-volume hospital units. I’m an advanced Epic EMR user trusted by physicians, nurses, and leadership to maintain documentation integrity, resolve workflow barriers, and support regulatory readiness.

In my current role as a Nursing Unit Coordinator, I direct daily unit coordination for a 30-bed surgical-medical floor and manage 25–52 admissions, discharges, and transfers daily. I focus on keeping records audit-ready, detecting high-risk record discrepancies before they delay care (like incomplete eMOLST/DNR and documentation gaps), and I also train new coordinators across departments to bring accuracy, control, and calm to demanding shifts.

Experience

Work history, roles, and key accomplishments

Current

Nursing Unit Coordinator

Current

Garnet Health Medical Center

Feb 2021 - Present (5 years 5 months)

Coordinated daily operations for a 30-bed surgical-medical unit, managing admissions, discharges, and transfers while verifying documentation and escalating workflow barriers. Served as an Epic EMR resource for clinicians and maintained audit-ready medical records, including detecting and resolving high-risk eMOLST/DNR and pharmacy discrepancies before transport.

Epic EMR MyChart Clinical Documentation HIPAA compliance Documentation Review Data Quality Admissions Audit Preparation Workflow Coordination EMOLST DNR Discrepancy Resolution

Unit Secretary

NewYork-Presbyterian Lawrence Hospital

Jun 2018 - Feb 2021 (2 years 8 months)

Managed patient-record and unit workflows for 25–36 patients daily in Epic, maintaining accurate demographics, identification, and clinical documentation. Coordinated admissions, transfers, discharges, and transportation, and trained new employees and float staff on Epic processes and unit-specific documentation requirements.

Epic EMR Clinical Documentation Admissions Workflow Coordination

Universal Banker

Santander Bank New York

May 2015 - Jun 2018 (3 years 1 month)

Managed consumer and business relationships from account opening through issue resolution, maintaining accurate documentation and confidentiality while meeting regulatory and banking policy requirements. Supported branch growth through needs assessment, business development, and cross-functional follow-through.

Client Relationship Management Account Opening Issue Resolution Regulatory Compliance Confidentiality Business Development Needs Assessment

Relationship Banker

People's United Bank

Aug 2012 - May 2015 (2 years 9 months)

Built long-term consumer and business client relationships while maintaining accurate records and protecting confidential information. Opened 32 new business accounts in one month and earned recognition for community service after organizing a fundraiser generating approximately $75,000.

Client Relationship Management Regulatory Compliance Confidentiality Community Engagement

POS Manager

Giorgio Armani

Jun 2011 - Jul 2012 (1 year 1 month)

Led point-of-sale operations and supported store execution by managing inventory tracking, special orders, team performance, and promotional activities.

Point of Sale