Jennifer Monterroso

In my role I led engineering teams to support business operations through innovative solutions. My responsibilities included process automation, network deployment planning, and managing infrastructure capacity. I focused on resource optimization and executive reporting to drive operational excellence and business growth.

In my role, I effectively managed post-sales support operations for VIP customers, ensuring high levels of service delivery and customer satisfaction. By coordinating engineering resources and overseeing incident management, I facilitated timely resolutions to complex issues. Additionally, I led network design reviews and continuous improvement projects, which were integral to enhancing operationa

Responsible for post-sales support, incident management, network analysis, and technical consulting for VIP customers, ensuring service continuity and proposing infrastructure improvements aligned with business needs.

At 1800 Software, I managed customer service operations, ensuring exceptional support across multiple channels. My role involved building strong customer relationships and implementing outreach initiatives to enhance engagement. Additionally, I created training programs that empowered clients to effectively utilize our systems and solutions, contributing to overall business growth.

Provided Tier 2 support for telecommunications networks, specializing in SDH, IP, and Wireless technologies. Responsible for diagnosing and resolving complex network issues, remotely managing routers, switches, and telecom equipment, and ensuring reliable service delivery through proactive troubleshooting and operational support.

Pursued a postgraduate certificate in Finance at Tecnológico de Monterrey in 2023.