Looking for a job

jennifer mbah

@jennifermbah

Customer support specialist with pharmaceutical customer experience, including a wholesaler relationship that led to a ₦10 million order.

Nigeria

Message

What I'm looking for

I'm interested in written customer support through email, chat, and messaging, and I'm willing to learn employer-specific ticketing, CRM, and AI productivity tools.

At Chi Pharmaceuticals Limited, I served as a regular contact for wholesalers and business customers, responding to enquiries and concerns. I followed up on customer requests and orders, checked stock availability, and routed questions to the appropriate person when needed.

At NASRDA, I prepare meeting minutes, maintain organised unit records, and coordinate information and follow-ups. I'm interested in written customer support through email, chat, and messaging.

Experience

Work history, roles, and key accomplishments

Current

Scientific Officer II / Unit Secretariat Support

Current

NASRDA

Dec 2025 - Present (10 months)

Prepare meeting minutes and maintain organized unit records. Coordinate information and follow-ups to keep colleagues aligned on next steps.

Documentation Meeting Minutes Record keeping Coordination Communication Skills

Pharmaceutical Sales Representative

Chi Pharmaceuticals Limited

Jan 2022 - Jan 2025 (3 years)

Served as a regular contact for wholesalers and business customers, responding to enquiries and concerns. Followed up on customer requests and orders and routed questions to the appropriate person when needed.

Customer Relationship Management Order Management Stock Checking Market Feedback Collection Communication Skills