Jennifer Matos
@jennifermatos
Experienced design leader with a passion for growth
What I'm looking for
I'm a seasoned design leader with a proven track record of driving growth and delivering design initiatives that impact millions of customers. With a strong background in UX design, I've led cross-functional teams and partnered with stakeholders to define product strategy, roadmaps, and scope projects.
My experience spans various industries, including B2B marketplaces, programmatic ad platforms, and design agencies. I've worked with clients in finance, education, telecommunications, and travel, and have a strong understanding of the importance of user-centered design.
I'm passionate about fostering culture, growth, and professional development within teams. I've established design operations, led UX initiatives, and mentored designers to help them grow in their careers. I'm committed to continuous learning and have a strong interest in personal and professional growth, comedy, hiking, music, pickleball, reading, and travel.
Experience
Work history, roles, and key accomplishments
Director of Product Design
Upwork
Jul 2023 - Present (1 year 11 months)
Currently leading product design initiatives at Upwork, overseeing a team of 17 and managing the full employee lifecycle. Launched key revenue-driving initiatives resulting in significant revenue growth and improved user experience for over 3M global customers.
Design Mentor
ADPList
Jan 2023 - Present (2 years 5 months)
Mentoring aspiring designers by providing guidance on portfolios, interviews, and career advice to help them navigate their design careers.
Design Mentor
Mento Design Academy
Mar 2022 - Present (3 years 3 months)
Supporting design students through a self-paced program, offering feedback and guidance on UX/UI principles and best practices.
Senior Design Manager, Growth
Upwork
Jan 2023 - Apr 2023 (3 months)
Guided a cross-functional design team to enhance user experiences for talent and clients, contributing to significant earnings growth and successful redesigns of key platforms.
Senior Product Designer
Sharethrough
Jan 2018 - Jun 2018 (5 months)
Led design strategy for Sharethrough's customer-facing platform, enhancing user experience through innovative reporting features and user research.
Senior Design Manager, Loyalty
Upwork
Apr 2022 - Feb 2023 (10 months)
Led a product design team to define the mobile app experience and fostered professional growth within the UX team through various initiatives.
Senior Design Manager, Talent Growth
Upwork
Jul 2021 - Apr 2022 (9 months)
Served as a player/coach for a design team, enhancing team connection and leading initiatives that significantly improved talent hiring rates.
Product Design Lead, Talent Growth
Upwork
Mar 2021 - Jul 2021 (4 months)
Oversaw the redesign of the talent onboarding flow, implementing personalization strategies that significantly increased profile approvals and user engagement.
Senior Product Designer, Hiring Manager Growth
Upwork
Jul 2018 - Mar 2021 (2 years 8 months)
Designed end-to-end UX for a payroll system, achieving significant reductions in onboarding time and increasing user retention and revenue.
Lead UX/UI Designer
id8
Apr 2011 - Nov 2017 (6 years 7 months)
Led UI/UX design for various platforms, collaborating with clients and technical teams to deliver comprehensive design solutions across multiple industries.
Web/UX Design & Developer
Jen Matos Designs
Feb 2009 - Jan 2013 (3 years 11 months)
Provided web design and UX strategy consulting, helping clients implement effective website solutions and offering training for skill development.
Education
Degrees, certifications, and relevant coursework
Growth.Design
Certificate, Product Design Psychology
2022 - 2022
Completed a masterclass in Product Design Psychology, focusing on the psychological principles that influence design decisions.
California Polytechnic State University
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration with a concentration in Management Consulting and a minor in Economics.
Academy of Art University
Master of Fine Arts, New Media & Web Design
MFA in New Media & Web Design with a concentration in User Experience. Focused on developing an interactive museum tour app utilizing Augmented Reality as part of the thesis.
Availability
Location
Authorized to work in
Website
jenmatos.comJob categories
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