Open to opportunities

Jennifer Matos

@jennifermatos

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Experienced design leader with a passion for growth

United States

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What I'm looking for

Seeking a role that leverages my design leadership skills to drive growth and impact

I'm a seasoned design leader with a proven track record of driving growth and delivering design initiatives that impact millions of customers. With a strong background in UX design, I've led cross-functional teams and partnered with stakeholders to define product strategy, roadmaps, and scope projects.

My experience spans various industries, including B2B marketplaces, programmatic ad platforms, and design agencies. I've worked with clients in finance, education, telecommunications, and travel, and have a strong understanding of the importance of user-centered design.

I'm passionate about fostering culture, growth, and professional development within teams. I've established design operations, led UX initiatives, and mentored designers to help them grow in their careers. I'm committed to continuous learning and have a strong interest in personal and professional growth, comedy, hiking, music, pickleball, reading, and travel.

Experience

Work history, roles, and key accomplishments

Current

Director of Product Design

Current

Upwork

Jul 2023 - Present (1 year 11 months)

Currently leading product design initiatives at Upwork, overseeing a team of 17 and managing the full employee lifecycle. Launched key revenue-driving initiatives resulting in significant revenue growth and improved user experience for over 3M global customers.

Product Strategy UX Design Team Management Revenue User Research Design Performance Management Coaching

Current

Design Mentor

Current

ADPList

Jan 2023 - Present (2 years 5 months)

Mentoring aspiring designers by providing guidance on portfolios, interviews, and career advice to help them navigate their design careers.

Mentoring Portfolio Review Career Advice Interviewing Design User Experience Communication Coaching Professional Development

Current

Design Mentor

Current

Mento Design Academy

Mar 2022 - Present (3 years 3 months)

Supporting design students through a self-paced program, offering feedback and guidance on UX/UI principles and best practices.

Mentoring UX Feedback Design Communication Teaching User Experience Professional Development Coaching

Senior Design Manager, Growth

Upwork

Jan 2023 - Apr 2023 (3 months)

Guided a cross-functional design team to enhance user experiences for talent and clients, contributing to significant earnings growth and successful redesigns of key platforms.

User Experience Design User Research Design Strategy Talent Acquisition Performance Metrics Growth Strategy

Senior Product Designer

Sharethrough

Jan 2018 - Jun 2018 (5 months)

Led design strategy for Sharethrough's customer-facing platform, enhancing user experience through innovative reporting features and user research.

Design Strategy User Experience Reporting User Research Customer Research UX Design Platform Development Innovation

Senior Design Manager, Loyalty

Upwork

Apr 2022 - Feb 2023 (10 months)

Led a product design team to define the mobile app experience and fostered professional growth within the UX team through various initiatives.

Mobile App Design Team Leadership UX Strategy Professional Development Stakeholder Engagement Design Vision User Experience Corporate Strategy

Senior Design Manager, Talent Growth

Upwork

Jul 2021 - Apr 2022 (9 months)

Served as a player/coach for a design team, enhancing team connection and leading initiatives that significantly improved talent hiring rates.

Design Leadership UX Design Talent Contract Management Team Building User Experience

Product Design Lead, Talent Growth

Upwork

Mar 2021 - Jul 2021 (4 months)

Oversaw the redesign of the talent onboarding flow, implementing personalization strategies that significantly increased profile approvals and user engagement.

Onboarding User Engagement Personalization Design Operations Process Optimization User Experience Prototyping User Research Design Strategy

Senior Product Designer, Hiring Manager Growth

Upwork

Jul 2018 - Mar 2021 (2 years 8 months)

Designed end-to-end UX for a payroll system, achieving significant reductions in onboarding time and increasing user retention and revenue.

UX Design Payroll Systems User Retention Revenue User Experience Design Strategy Process Improvement Client Engagement Data Analysis

Lead UX/UI Designer

id8

Apr 2011 - Nov 2017 (6 years 7 months)

Led UI/UX design for various platforms, collaborating with clients and technical teams to deliver comprehensive design solutions across multiple industries.

UI UX Design Collaboration Prototyping Research Stakeholder Engagement Web Design App Design User Experience

Web/UX Design & Developer

Jen Matos Designs

Feb 2009 - Jan 2013 (3 years 11 months)

Provided web design and UX strategy consulting, helping clients implement effective website solutions and offering training for skill development.

Web Design UX Strategy Training Implementation Consulting User Experience Developer Training Development Project Management

Education

Degrees, certifications, and relevant coursework

Growth.Design

Certificate, Product Design Psychology

2022 - 2022

Completed a masterclass in Product Design Psychology, focusing on the psychological principles that influence design decisions.

California Polytechnic State University

Bachelor of Science, Business Administration

Bachelor of Science in Business Administration with a concentration in Management Consulting and a minor in Economics.

Academy of Art University

Master of Fine Arts, New Media & Web Design

MFA in New Media & Web Design with a concentration in User Experience. Focused on developing an interactive museum tour app utilizing Augmented Reality as part of the thesis.