At The Building Repair Network, I review technical claims and oversee repair projects with values up to circa £150,000. I validate claims within delegated authority and compile BCIS calculations for VAR purposes.
I manage escalated claims as a point of contact for clients, insured parties, contractors and other involved parties. My work also includes negotiating settlements, including subrogation claims, and coordinating rebuild projects and alternative accommodation where required.
Previously, as a Claims Concierge at The Building Repair Network, I assisted with repair and rebuild projects and served as the main point of contact for parties involved in each claim. I also supported customer service and complaints management.
Earlier, I reviewed claims at Huntswood on a temporary contract based at Lloyd's Group within the PPI Review Division. At William Hill, where I was a Deputy Manager, I handled bookkeeping and supported staff training, recruitment and customer complaints.
