Open to opportunities

Humara Uddin

@humarauddin

Message

Experienced claims handler and case manager skilled in complex investigations and dispute resolution.

United Kingdom

Message

What I'm looking for

I seek a remote or hybrid claims handling role where I can manage complex cases end-to-end, work to SLAs, and contribute to fair, compliant resolutions.

I am an experienced Claims Handler and Case Manager with over seven years working in regulated environments, managing complex cases from investigation through to resolution.

I consistently review evidence, assess liability, and negotiate defensible outcomes while maintaining accurate case notes, trackers, and audit trails to support reporting and assurance.

I have worked across public and private sectors, supporting high-value disputes, regulatory matters, and high-volume caseloads while adhering to SLAs and compliance requirements.

I seek remote or hybrid claims handling roles where I can apply my analytical, calm, and decisive approach to drive fair resolutions and protect organisational governance.

Experience

Work history, roles, and key accomplishments

Current

Claims Handler / Case Manager

Current

HS2

Mar 2023 - Present (2 years 10 months)

Manage complex, high-value cases end-to-end, conducting evidence review, liability assessment and negotiations to reach defensible resolutions while meeting SLAs and maintaining audit trails.

Claims Handling Dispute Resolution Case Management Systems Document Management SLA Management

Claims Handler

Swish Fibre

Apr 2022 - Feb 2023 (10 months)

Managed a portfolio of claims-style cases, assessed responsibility and financial impact, liaised with stakeholders to gather evidence and drafted clear summaries to progress resolutions.

Evidence gathering Record keeping Data Protection Case Management Systems

Claims Support Analyst

DLA Piper

Apr 2021 - Apr 2022 (1 year)

Reviewed high volumes of documentation for disputes and regulatory matters, prepared case summaries and evidence packs, and delivered accurate outputs to tight deadlines.

Document Review Case Summaries Attention To Detail

Claims Administration Officer

DAC Beachcroft

Nov 2020 - Apr 2021 (5 months)

Supported claims file reviews, evidence gathering and documentation assessment while maintaining accurate case records to assist case progression and correspondence.

File Reviews Evidence gathering Record Maintenance Document Management & Compliance Case Progression

Case Administration Officer

Anthony Gold Solicitors

Mar 2017 - Aug 2019 (2 years 5 months)

Supported case handling by reviewing evidence and correspondence, maintaining organised auditable case files and assisting client communications to support legal teams.

Client Communication Administrative Support & Compliance Organisation