Open to opportunities

Jennifer Freyre Serretti

@jenniferfreyreserret

Senior executive support professional and operations lead, coordinating remote teams with bilingual English/Spanish service.

United States

Message

What I'm looking for

I’m looking for a remote, high-trust executive support role where I can run schedules and workflows, produce KPI-style visibility, triage issues with judgment, and partner across teams—without needing a heavy people-management focus.

I’m a high-trust executive and administrative support professional with an operations background across remote healthcare, government, education, and client-facing environments. I keep leader priorities, task queues, and time-sensitive work moving through strong judgment, discretion, and clear communication.

In remote healthcare operations, I serve as the trusted coordination point for time-sensitive work—organizing calendars, schedules, and shift coverage for a 24/7 team. I monitor shared inboxes, referrals, documentation handoffs, and communication channels, then triage urgent issues with calm follow-through and appropriate escalation.

I also drive visibility for decision-making by preparing operational reporting, KPI/status tracking, response-time updates, completion-rate visibility, and coverage-gap summaries. I’ve supported a transition from a legacy platform to a proprietary system by validating workflows, documenting issues, participating in UAT, coordinating defect follow-up, and reinforcing adoption through training and post-rollout troubleshooting.

Earlier in my career, I strengthened my stakeholder communication and documentation discipline through bilingual education and client support roles. As a bilingual analyst for the Puerto Rico Department of Education, I reviewed records for accuracy and alignment, and I communicated findings and next steps in English and Spanish—consistently focused on completeness, clarity, and follow-through.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Dimer Health

May 2024 - Present (2 years 1 month)

Served as a trusted remote coordination point for 24/7 healthcare operations, organizing leader priorities, task queues, and follow-ups across administrative, clinical, and technical stakeholders. Monitored task queues and shared inboxes, prepared KPI/status reporting, and triaged urgent workflow disruptions while supporting a legacy-to-proprietary system transition through documentation and UAT.

KPI Reporting Remote Operations Microsoft 365

Current

Stylist / Sales Associate

Current

White House Black Market

Nov 2023 - Present (2 years 7 months)

Provided professional customer service in a fast-paced retail environment, resolving concerns and managing priorities. Maintained organized operational standards and ensured timely follow-up on customer needs.

Customer Service Retail Operations

Bilingual Analyst

Puerto Rico Department of Education

Jun 2024 - Oct 2024 (4 months)

Supported remote monitoring, documentation, and reporting tied to government requirements and program objectives. Reviewed records and supporting documentation for accuracy and completeness, and communicated findings and next steps clearly in English and Spanish.

Documentation Review Remote Monitoring Meeting Action Follow Through

HELP Teacher

Berkeley Heights Board of Education

Oct 2023 - Jun 2024 (8 months)

Maintained documentation, tracked progress, and organized materials while coordinating support plans based on individual and group needs. Adjusted plans, managed records, and coordinated communication to improve consistency and follow-through.

Documentation Management Individualized Support Coordination Records Management Deadline Follow Up Tracking

Bilingual Teacher

Elizabeth Board of Education

Sep 2014 - Mar 2023 (8 years 6 months)

Managed daily communication, schedules, documentation, and progress tracking while coordinating needs across students, families, colleagues, and administrators. Supported both virtual and in-person instruction while handling multiple priorities, deadlines, reporting expectations, and bilingual stakeholder communication.

Bilingual Communication Scheduling coordination Documentation And Reporting Progress Track Stakeholder Management Deadline Reporting Coordination

Real Estate Sales

Keller Williams Realty

Jan 2013 - Dec 2014 (1 year 11 months)

Managed client communications and coordinated real estate transactions from initiation through closing. Handled documentation and maintained deadline tracking to support smooth transaction execution.

Client Communication Transaction Coordination