Jennifer Dokey
@jenniferdokey
A good team player with good interpersonal and communication skills, a strong sense of creativity and problem-solving skills, and attention to detail.
GhanaWhat I'm looking for
I’ve been handling credit administration at Universal Merchant Bank in Accra—authorising loan setups in the system, reviewing offer letters and documentation before disbursement, and producing weekly and monthly reports for internal teams and the Credit Bureau.
Before that, I managed credit operations including issuance of offer letters and drawdown memos, T24 authorisation rights and limits, loan booking and liquidation, and account and collateral maintenance across corporate, SME, retail, and staff loans.
Alongside banking work, I’ve been remote Writer/Admin Support for Jonabraham Enterprise—writing product descriptions and supporting customers. I’ve also developed a credit process and operational manual, recommended a strategy to reduce loan disbursement delays, and authored two books available on Apple Books and Selar.
Experience
Work history, roles, and key accomplishments
Writer/ Admin Support
Jonabraham Enterprise
Sep 2020 - Present (5 years 11 months)
Wrote product descriptions and provided customer service and administrative support for the enterprise.
Credit Admin. Officer (Team Lead)
Universal Merchant Bank
Oct 2019 - Jan 2025 (5 years 3 months)
Authorized loan setups for Corporate, SMEs and Personal Loan Clients, ensuring compliance with Credit Policies and reducing processing errors by 15% through Meticulous review. Reviewed offer letters and documentation, prepared monthly and weekly reports, and handled correspondence and audit requests.
Credit Administration Officer
Universal Merchant Bank
Nov 2016 - Sep 2019 (2 years 10 months)
Issued over 500 offer letters and Drawdown Memos Annually, ensuring accuracy and timely disbursement. Authorized transactions in T24, booked and liquidated loans, and maintained collateral documentation.
Contact Centre Agent
Universal Merchant Bank
Sep 2015 - Oct 2016 (1 year 1 month)
Provided customer service via inbound and outbound calls, email, web chat, and SMS, and documented feedback for analysis.
Dormant Account Re-activation Agent
Universal Merchant Bank
Jul 2014 - Jun 2015 (11 months)
Engaged customers to reactivate dormant accounts and promoted cross-selling of bank products.
Consumer Banking Credit Processor
Universal Merchant Bank
Jul 2013 - Jun 2014 (11 months)
Processed and documented loan facilities from application to approval or disapproval, and maintained credit information.
Administrative Assistant
Business Advisory Centre, District Assembly Jomoro
Sep 2012 - Jun 2013 (9 months)
Raised vouchers, wrote cheques, documented receipts, and assisted with HR duties.
Account Deputy Intern
Municipal Agric Development Unit
Jun 2011 - Jul 2011 (1 month)
Raised payment vouchers, assisted in monthly financial reports, and sorted employee pay slips.
Education
Degrees, certifications, and relevant coursework
Valley View University
Bachelor of Business Administration, Accounting
2008 - 2012
Bachelor of Business Administration degree in Accounting from Valley View University.
Valley View University
High School Diploma, General Studies
2006 - 2007
American High School Program at Valley View University.
Achimota Business College
Senior Secondary Certificate, General Studies
2003 - 2005
Senior Secondary Certificate Examination (SSCE) from Achimota Business College.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
Social media
Job categories
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