Jennifer Arikat

I am a dedicated healthcare administrative professional with over 10 years of experience in surgical coordination, client care, and customer service. I manage high-volume scheduling, patient communication, and medical records in fast-paced clinical environments.

At Phillips Eye Center I oversee surgical scheduling for multiple surgeons, implement surgical protocols across departments and facilities, and maintain the Plan for Surgery Work Queue to ensure adherence to standards. I also develop and coordinate quality management by investigating patient concerns and consulting with nurse managers on policy interpretation.

In prior roles I matched caregivers to clients, managed schedules, handled conflict resolution, and delivered accurate information using CRM and internal tools. I have additional experience providing client support for laboratory services, processing documentation, and managing cash office operations and staff scheduling.

I am bilingual in English and Spanish, proficient with NextGen EMR/EHR and Microsoft Office, and committed to organized, patient-centered administrative operations and staff training that improve service quality and workflow efficiency.