Jennie Medley

Monitoring and scoring calls for multiple agents to ensure quality and consistency across the board.

Acting supervisor for small PBX hospitality group, payment processing for guests, management of reservations email, creating reports, up training and coaching of small group, creating special booking links in Opera/SynXis, sending folios in Opera, call transcription, gathering booking data for multiple properties, call center coverage as needed.

Processing guest payments, dressing reservations in Opera, gathering booking data across multiple properties, processing folios in Opera, creating special booking links in Opera/SynXis, call grading, creating reports.

Predominantly inbound call center creating hotel reservations and providing general over the phone hospitality services.

Overseeing call center console, manual attendance marking, training and coaching of agents, minor technical assistance.

Clerical duties, File Organization, Therapy Notes updates, Patient Appointment Scheduling, Light Housekeeping

Verifying credit reports, income analysis, and data entry of clientele personal information. Solicitation and collection calls. Processing financial transactions. General clerical work.

Worked as Cashier, Grocery Associter, Sporting Goods Associate, Layaway Associate at Walmart.