Jen Marco
@jenmarco
Project Manager focused on student success and academic technology.
What I'm looking for
I am a dedicated Project Manager with a strong focus on enhancing student success through innovative solutions and strategic communications. Currently, I serve as the Student Success Project Manager at the University of Pittsburgh, where I curate and deliver impactful communications to a diverse audience of approximately 40,000 individuals. My role involves implementing assessment frameworks and leading significant projects funded by the Department of Education.
With a solid background in academic technology and enrollment services, I have successfully managed various initiatives aimed at improving the student experience. My previous roles, including Customer Success Manager and Academic Technology Analyst, have equipped me with the skills to translate complex academic and IT goals into effective technical solutions. I am passionate about fostering an inclusive and supportive environment for students, ensuring they have the resources they need to thrive.
Experience
Work history, roles, and key accomplishments
Fitness Instructor
Plum Community Library
May 2022 - Present (3 years 1 month)
Leads community fitness classes, adapting exercises for various age groups and abilities. Promotes healthy lifestyles and encourages participation in library-sponsored wellness programs.
Student Success Project Manager
University of Pittsburgh
Aug 2023 - Present (1 year 10 months)
Served the Associate Vice Provost for Student Success and Advising in curating and delivering strategic communications to the University community using Drupal and Campaign Monitor. Curated, implemented, and regulated assessment frameworks and strategies for student success. Co-PI and Project Director for the Department of Education-funded Pitt PRSSIM Project.
Fitness Instructor
UPMC Senior Living Facilities
May 2024 - Present (1 year 1 month)
Instructs fitness classes tailored for senior living residents, promoting physical activity and well-being. Develops and leads engaging exercise routines to meet diverse fitness levels.
Customer Success Manager
University of Pittsburgh
Aug 2023 - Feb 2024 (6 months)
Served as a liaison between the Office of the Provost and IT in preparing strategic communications. Managed IT service delivery and relationships for the Office of the Provost.
Academic Technology Analyst
University of Pittsburgh
Feb 2022 - Aug 2023 (1 year 6 months)
Served in Project Manager capacities for University-wide student success initiatives and special projects. Translated academic and IT goals into innovative technical solutions to improve the student experience.
Student Services Analyst
University of Pittsburgh
Apr 2017 - Feb 2019 (1 year 10 months)
Troubleshot course enrollment challenges and functions within PeopleSoft for the University’s students. Trained university administrators to use PeopleSoft student records functionality.
Student Services Staff Assistant
University of Pittsburgh
Jun 2011 - May 2015 (3 years 11 months)
Maintained student files in support of the Department of Epidemiology’s Student Services team. Planned and executed student-focused events for the Department of Epidemiology.
Assistant University Registrar
University of Pittsburgh
Feb 2019 - Feb 2022 (3 years)
Supervised and led a team of analysts and front-line support for Enrollment Services for approximately 30,000 students. Served as a web editor for the office using WordPress and Drupal. Supported functional needs of schools and departments regarding PeopleSoft for student recordkeeping, including projects to improve course registration.
Fitness Instructor
Tedesco Body Shop
Oct 2020 - Feb 2021 (4 months)
Provided fitness instruction and guidance to clients in a gym setting. Developed personalized workout plans and motivated individuals to achieve their fitness goals.
Fitness Instructor
X Shadyside Health and Fitness Facility
Mar 2018 - Jul 2019 (1 year 4 months)
Conducted group fitness classes and provided individual fitness consultations. Ensured a safe and engaging environment for all participants while promoting health and wellness.
Fitness Instructor
University of Pittsburgh
Jun 2016 - Mar 2020 (3 years 9 months)
Led various fitness classes for university faculty, staff, and students at the University Club Fitness Center. Provided guidance on proper exercise techniques and promoted a healthy campus lifestyle.
Student Services Assistant
University of Pittsburgh
May 2015 - Apr 2017 (1 year 11 months)
Scheduled classrooms for courses using CollegeNet’s 25Live scheduling system and PeopleSoft, ensuring compliance with university facility policies. Managed open and close schedules and approved/monitored extracurricular use of facilities.
Fitness Instructor
Pittsburgh Fitness Project
Sep 2016 - Dec 2016 (3 months)
Delivered fitness instruction and support within a community fitness initiative. Assisted participants in achieving their fitness goals through structured exercise programs.
Peer Advisor
University of Pittsburgh
Jan 2014 - Aug 2014 (7 months)
Shared knowledge about the University of Pittsburgh academic policies, options, and guidance techniques. Advised incoming University of Pittsburgh first-year students.
Data Management Assistant
University of Pittsburgh
Jul 2012 - Aug 2013 (1 year 1 month)
Managed data collection and entry for research studies conducted by the Prevention Research Center. Formulated research study participant materials for submission to the Institutional Review Board (IRB).
Education
Degrees, certifications, and relevant coursework
University of Pittsburgh
Master of Education, Administrative and Policy Studies
Completed a Master of Education degree focusing on administrative and policy studies. Gained expertise in educational leadership and policy development.
University of Pittsburgh
Bachelor of Arts, Sociology
Earned a Bachelor of Arts in Sociology from the Dietrich School of Arts & Sciences. Developed a strong foundation in sociological theories and research methods.
University of Pittsburgh
Certificate, Diversity & Inclusion
Completed a Diversity & Inclusion Certificate program. Focused on fostering inclusive environments and understanding diverse perspectives.
Certificate, Project Management
Obtained a Google Project Management Certificate. Acquired skills in project planning, execution, and agile methodologies.
LUMA Institute
Certificate, Human Centered Design
Earned a Human Centered Design Practitioner Certificate from the LUMA Institute. Developed expertise in applying human-centered design principles to problem-solving.
AFAA
Certificate, Group Fitness Instructor
Certified as a Group Fitness Instructor by AFAA. Gained knowledge in leading various group exercise formats and ensuring participant safety.
American Red Cross
Certificate, Adult First Aid/CPR/AED
Obtained certification in Adult First Aid, CPR, and AED from the American Red Cross. Trained in emergency response and life-saving techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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