Jen Blalock

Processes customer orders from quote through payment, coordinates order status and shipping with internal departments, and maintains virtual customer files for SOX compliance. Resolves billing disputes, supports tax exemption certification validation and loading, and manages multi-line phone inquiries and payments.

Provides customer technical support via phone, email, and chat, guiding customers on proper equipment use. Maintains customer databases and technical/application notes, escalates service and product complaints, and initiates warranty-related rental replacement or loaner shipments.

Works with chemists on New Product Development projects for water quality instruments and performs testing for quality assurance compliance to specifications. Conducts bench/wet chemistry testing using EPA & Standard Methods, prepares solutions and reagents, performs calibrations and QC chart record keeping, and analyzes data to compile reports.

Provided receptionist and kennel assistant support at Creature Comforts on a seasonal basis.

Supported talent acquisition activities as a Talent Acquisition Specialist at Manpower.

Worked as a Senior Recruiter at TeleTech.

Served as a Service Delivery Supervisor and HR Specialist at TeleTech.

Worked as a Team Coach and Lead Agent 2, including escalation help desk support at TeleTech.

Earned a High School Diploma from Discovery High School in Port Orchard, Washington.