Jelena Rakic

Managed the VIP segment as part of the company's CRM strategy, combining personalized player relationship management with back-office operations. Acted as the main point of contact for high-value players, delivering tailored service and exclusive offers to ensure engagement and retention.

Provided professional and exceptional service to passengers, creating a welcoming and positive environment. Comforted and assisted passengers in stressful situations, provided first aid, and handled dissatisfied passengers.

Interacted with customers, organized and oversaw shipment of products to international locations, and prepared customs documentation for export and import. Prepared invoices, made payments to international sellers, and wrote annual and quarterly sales reports.

Led teams, communicated with customers, and maintained good relations with privileged customers. Promoted new games, handled card and cash transactions, wrote daily and monthly reports, and trained new employees.

Completed high school education at Gymnasium in Valjevo.

Pursued studies in economics at the Faculty of Economics in Belgrade.