Jeleesa Sansom
@jeleesasansom
Detail-oriented medical payment poster with expertise in billing processes.
United StatesWhat I'm looking for
I am an experienced Medical Payment Poster with a strong background in healthcare billing and customer service. My career has been defined by my ability to adapt to complex environments and produce high-impact results. I excel in identifying medical billing issues and providing effective feedback to clients, ensuring compliance with all relevant laws and policies.
Throughout my professional journey, I have consistently exceeded performance goals by developing new processes and action plans. My experience includes working with various EMR systems, such as EPIC and Availity, and I am skilled in maintaining accurate records and resolving complex payment posting escalations. I take pride in my attention to detail and my ability to work collaboratively within a team to achieve common goals.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Concentrix (United HealthCare)
Nov 2023 - Dec 2024 (1 year 1 month)
Coordinated transportation by booking rides for members, ensuring timely and efficient service. Filed plan member grievances and complaints in accordance with company policy. Performed data entry tasks, updating internal systems with member information and ride details to ensure data accuracy and compliance.
Payment Poster
Trubridge
Sep 2021 - Jun 2022 (9 months)
Routed EPIC files to appropriate gateways for posting and documented electronic files for specific clients in Excel, processing them in EPIC. Audited documented files from the team to ensure accuracy and researched/resolved credit balances, including issuing refunds to insurance.
Patient Services Advocate
Beryl Health
Dec 2015 - Aug 2018 (2 years 8 months)
Assisted insured patients with finding physicians that accept their insurance and enrolled patients in classes offered by hospitals. Contacted discharged patients to document their experience and ensured any issues were escalated to the appropriate person.
Education
Degrees, certifications, and relevant coursework
Brewer High School
High School Diploma, General Studies
Completed high school education, providing a foundational academic background. Developed essential skills in various subjects, preparing for further professional endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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