Valeria Solis
@valeriasolis
I coach healthcare revenue cycle teams and improve patient financial services operations.
Costa RicaWhat I'm looking for
At Health Prime, I coach teams on revenue cycle management activities, quality performance, service levels, and case handling.
I provide floor support and training for Patient Financial Services, monitor call volume and staffing, manage escalations, and complete itemized bills under HIPAA guidelines.
My customer service background includes supporting patients with payments, insurance, claims, benefits, demographics, collections, and credit or refund requests at Health Prime, Crusafin de Costa Rica, and Concentrix.
Earlier at Align, I designed dental orthodontic treatments using Invisalign software and worked with 3D models while following doctors' requirements and productivity standards.
Experience
Work history, roles, and key accomplishments
Team Coach
Health Prime
Dec 2025 - Present (9 months)
Provide ongoing training and education to team members on RCM activities, monitor communication channels, track intraday performance, and deliver coaching based on quality evaluations.
Senior PFS Specialist
Health Prime
Jul 2024 - Dec 2025 (1 year 5 months)
Provided daily floor support and training on Patient Financial Services tasks, monitored communication channels, tracked intraday call volume, and handled escalated calls as a subject matter expert.
Customer Service Agent
Health Prime
May 2023 - Jul 2024 (1 year 2 months)
Answered inbound calls, assisted patients, used PMS/EHR systems, collected payments, and processed credit/refund requests.
Collections
Crusafin de Costa Rica S.A
Jul 2022 - May 2023 (10 months)
Managed inbound and outbound calls, identified customer needs, created payment plans, and collected and posted customer payments.
Dental 3D CAD Designer
Align
Jun 2021 - May 2022 (11 months)
Designed dental orthodontic treatments with Invisalign software, followed doctor's instructions, and handled 3D models.
Customer Service Agent
Concentrix
Nov 2018 - Apr 2021 (2 years 5 months)
Provided medical benefits and claims information to health providers, adjusted claims, and resolved patient concerns.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnica Nacional
International Commerce Degree, International Commerce
2019 -
Pursuing an International Commerce Degree, currently ongoing.
Universidad San Marcos
Technical Degree in Human Resources, Human Resources
2025 -
Pursuing a Technical Degree in Human Resources, currently ongoing.
Colegio El Carmen de Alajuela
High School Diploma, General Studies
2013 - 2017
Completed high school education, graduating in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Job categories
Skills
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