JFJeffty Fang
@jefftyfang
Multi-skilled professional in fashion design and e-commerce management.
PhilippinesWhat I'm looking for
I am a multi-skilled professional with a diverse background in fashion designing, restaurant management, customer service, and e-commerce. My journey has been driven by a passion for innovation and delivering exceptional experiences in every role I undertake. I have successfully managed teams, built strong client relationships, and contributed to the growth of online businesses.
As an E-commerce Virtual Assistant, I coordinate the timely processing of customer orders and maintain accurate records, ensuring that shipping times are met and customer satisfaction is prioritized. My experience as a Client Representative has honed my ability to build and maintain strong client relationships through personalized support and effective communication.
In my previous roles as a Restaurant & Bar Manager and Fashion Designer, I focused on enhancing customer experiences and creating custom designs that resonate with clients. I believe that combining creativity with strong leadership and communication skills is key to achieving success in any endeavor.
Experience
Work history, roles, and key accomplishments
E-Commerce Virtual Assistant
Freelance
Jan 2024 - Present (1 year 6 months)
Coordinated timely and accurate processing of customer orders from suppliers to end customers. Maintained accurate records of orders, stock, and supplier performance. Ensured shipping times were met and handled tracking numbers and shipping updates.
Client Representative
Jubarene Customs Brokerage
Jan 2022 - Dec 2024 (2 years 11 months)
Built and maintained strong client relationships by providing personalized support and consistent communication. Resolved customer issues efficiently, achieving a high satisfaction rate and contributing to client retention. Adapted communication style to diverse client needs, enhancing trust and engagement.
Restaurant & Bar Manager
Kingkiang’s Restobar
Jan 2020 - Dec 2022 (2 years 11 months)
Ensured high standard customer service, addressing customer complaints and improving overall guest experience. Prepared and presented financial and operational reports to upper management. Analyzed sales, customer feedback, and staff performance to make improvements.
Fashion Designer
Effy & Charm Couture
Jan 2018 - Dec 2020 (2 years 11 months)
Defined, designed, and implemented a creative visual merchandising strategy. Met with clients to understand their needs and create custom designs. Developed design concepts and created mood boards to illustrate client’s vision.
Customer Service Representative
Wellcare, Teleperformance
Jan 2015 - Dec 2016 (1 year 11 months)
Answered questions about medical services, appointments, treatment plans, and healthcare provider options. Assisted patients with verifying insurance coverage, benefits, and co-pays, ensuring they understood their policies. Scheduled, rescheduled, or canceled appointments and sent reminders to patients about upcoming visits.
Education
Degrees, certifications, and relevant coursework
De La Salle College of Saint Benilde
Bachelor of Arts, Fashion Design & Merchandising
Studied fashion design and merchandising, gaining skills in creative visual merchandising strategy and custom design creation. Developed an understanding of client needs and how to translate them into design concepts.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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