Open to opportunities

Jefferson Abarca

@jeffersonabarca

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Customer support specialist and Amazon product researcher focused on fast, policy-compliant service that solves issues.

Philippines

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What I'm looking for

I’m looking for a customer-focused role where I can deliver fast, professional, policy-compliant support—handling eCommerce orders, refunds/returns, and payment issues—while using my product research and dispute-resolution experience to improve customer satisfaction.

I’m a customer support specialist with experience across eCommerce order management, refunds and returns, and payment inquiries. I handle customer disputes by explaining policies clearly, resolving issues professionally, and keeping support accurate, efficient, and compliant.

Alongside support, I work as an Amazon product researcher and product-focused customer service partner for an Amazon store—spotting profitable opportunities and analyzing market trends to support smooth operations. Earlier in my path, I also managed student success at Kyros College Prep AI and delivered customer service for financial and food take-out needs, strengthening my communication and problem-solving with live chat, email, and account-level troubleshooting.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Parmtrade FZCO

Aug 2025 - Apr 2026 (8 months)

Provided customer support for eCommerce orders, including handling refunds, returns, and payment inquiries. Managed customer disputes and delivered policy-compliant, professional support.

Customer Support Order Management Refunds Returns

Customer Support / Product Researcher

Shellyz (Amazon Store)

Mar 2024 - Aug 2025 (1 year 5 months)

Performed Amazon product research by spotting profitable products and analyzing market trends. Also managed customer service for the Amazon store to ensure fast, reliable support.

Amazon Product Research Market Trends Customer Support

Junior Student Success Manager

Kyros College Prep AI

Jun 2023 - Jan 2025 (1 year 7 months)

Helped students prepare for college applications by running orientations, sending emails, and coordinating with parents. Provided guidance on staying on track with course selection.

Student Success Management Email Communication Guidance

Customer Service Representative

Wonders Corporation Dumaguete

Dec 2022 - Jun 2023 (6 months)

Worked in customer service from December 2022 to June 2023.

Customer Service Representatve

ECE Contact Centers

Oct 2019 - Nov 2022 (3 years 1 month)

Provided customer support for a financial earned-wage access app via live chat and email. Assisted with account inquiries and transaction issues, including banking and overdraft-related concerns, and ensured timely resolutions.

Customer Support Live Chat Support Email Support App Functionality Support Customer Resolutions