Looking for a job

Jeff Baldwin

@jeffbaldwin

Message

I lead complex operational programs that improve workflows, margins, and execution speed.

United States

Message

What I'm looking for

I'm looking to lead complex cross-functional programs where I can improve operations, build practical governance and workflows, strengthen vendor performance, develop teams, and deliver measurable cost savings and execution speed.

Results-driven Senior Program Manager and Operations Leader with 20+ years of experience directing large-scale technology deployments, multi-site infrastructure rollouts, and cross-functional team operations. Certified Scrum Master (CSM) with Lean Six Sigma expertise, specializing in process architecture, AI workflow automation, and high-volume project delivery under strict SLAs. Proven track record of standardizing PMO frameworks, optimizing operational margins, and scaling cross-functional delivery teams across complex remote and enterprise environments.

Experience

Work history, roles, and key accomplishments

VP of Operations - Program Management

BrandPoint Services

Dec 2020 - Jun 2026 (5 years 6 months)

Led the largest program in company history, a nationwide multi-site senior living renovation program, overseeing $8M in annual revenue and a $6.3M operating budget. Championed Voice of Customer processes, applied Pareto analysis and ROI modeling, and deployed an automated AI agent to streamline procurement workflows.