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Jeethushree rao

@jeethushreerao

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Customer Support Officer at Mphasis, handling insurance policy renewals and auditing customer calls.

India

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At Mphasis, I handled more than 90 outbound calls daily to insurance companies, verifying homeowner policy renewals using MSP, Xpro, and Proactive.

I also audited inbound and outbound calls using the Auditor app and AWS Variant, assessing call quality and helping ensure procedures were followed. NextGen and AWS Variant supported efficient query resolution and call retrieval.

At Mphasis, I trained and mentored new team members. Earlier, as a Sr.Human Resource Executive at Mohtisham Complexes pvt ltd, I worked across recruitment, employee relations, performance management, and training and development.

Experience

Work history, roles, and key accomplishments

Sr.Human Resource Executive

Mohtisham Complexes Pvt Ltd

Jan 2023 - Dec 2025 (2 years 11 months)

Responsible for strategic HR planning, talent acquisition and recruitment, employee relations and engagement, performance management, and training and development.

Strategic HR Talent Acquisition Recruitment Employee Relations Performance Management Training and Development

Jr. Sales Executive

Mindmap Digitals Pvt Ltd

Jan 2023 - Dec 2023 (11 months)

Focused on customer engagement and needs, lead generation, and prospecting.

Customer Engagement Lead Generation Prospecting

Jr. Customer Support Officer

Kanchana Honda Showroom

Jan 2023 - Dec 2023 (11 months)

Made appointments fitting client and customer schedules, informed customers about updates, deals, offers, promotions, and policies, and assisted with troubleshooting to ensure positive customer experiences.

Appointment Scheduling Client Communication Troubleshooting Customer Service

Sr. Customer Support Officer

Mphasis

Jan 2020 - Dec 2023 (3 years 11 months)

Handled 90+ outbound calls daily to insurance companies, verifying homeowner policy renewals using MSP, Xpro, and Proactive. Conducted audits on inbound and outbound calls using the Auditor app, ensuring adherence to procedures and customer satisfaction.

MSP Xpro Proactive Auditor AWS Variant NextGen Call Quality Assessment Training Mentorship

Education

Degrees, certifications, and relevant coursework

St. Agnes Autonomous College

Bachelor of Commerce, Commerce and Financial Accounting

2016 - 2019

Pursued a Bachelor of Commerce with a focus on Financial Accounting, gaining skills in business communication, report writing, and software tools such as Microsoft Excel and Tally.