Looking for a job

Jebusfloresm User

@jebusfloresmuser

Site Reliability Engineer at Concentix Catalyst who cut incident response time by five minutes through alerting and triage workflow improvements.

Mexico

Message

At Concentix Catalyst, I supported critical T-Mobile services across AWS and Azure, investigating production incidents through application logs, API transactions, HTTP responses, and JSON/XML payloads.

I improved alerting and incident-triage workflows to reduce service-failure response time by approximately five minutes. I also created monitoring dashboards, alert rules, SPL queries, and webhook integrations, and served as Incident Commander during high-severity incidents.

At Softtek, I supported Digital Guardian customer environments and GE Treasury financial systems, including payment processing and SWIFT messaging. I automated operational tasks with Python and PowerShell, cutting manual triage effort by 25%, and supported production operations across Linux and Windows environments.

Experience

Work history, roles, and key accomplishments

Senior Technical Representative and Site Reliability Engineer

Concentix Catalyst

Sep 2021 - Apr 2026 (4 years 7 months)

Provided L2/L3 application support, production incident management, monitoring, and technical troubleshooting for critical T-Mobile services across AWS and Azure environments. Investigated complex production incidents by analyzing application logs, API transactions, HTTP response codes, JSON/XML payloads, and infrastructure events.

Security Engineer NOC and MSP Engineer

Softtek

Aug 2018 - Sep 2021 (3 years 1 month)

Executed day-to-day NOC and Security Operations Center duties, actively monitoring multi-platform enterprise infrastructure, Linux/Windows servers, and critical backend services. Automated routine operational tasks, health checks, and log collection mechanisms using Python and PowerShell scripts, cutting manual triage effort by 25%.

NOC Security Operations Center Linux Windows Server Python PowerShell JavaScript ServiceNow Jira IAM Active Directory SQL MSI Packaging Root Cause Analysis Incident Management SLA ITIL

Application Support Engineer / Technical Lead

Softtek

Nov 2015 - Mar 2018 (2 years 4 months)

Provided production support for critical financial applications and SWIFT SAA/SAG environments, including payment files, encrypted messages, and financial workflows. Investigated application, database, and server issues through monitoring, log analysis, troubleshooting, and root-cause analysis across Windows and Linux environments.