Open to opportunities

Jean Konradt

@jeankonradt

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Experienced customer support specialist with a decade in service industry.

Brazil

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What I'm looking for

I seek a role that values customer relationships and offers growth opportunities.

I am a dedicated customer support specialist with over 10 years of experience in the services industry, including 3 years focused on the technology sector. My journey has equipped me with a robust skill set in customer relationship management, problem analysis, and product testing. I pride myself on my ability to communicate effectively and resolve conflicts, ensuring a customer-centric approach in every interaction.

Throughout my career, I have honed my analytical skills and attention to detail, which have been crucial in my roles as an Onboarding Specialist at Deel and a Customer Support Specialist at Preply. I have successfully navigated complex customer queries, investigated incidents, and collaborated with teams to enhance user experiences. My multilingual abilities further enable me to connect with diverse clients, fostering strong relationships and trust.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Specialist

Current

Deel

Jul 2024 - Present (11 months)

As an Onboarding Specialist at Deel, I draft employee agreements, review employee data according to local legislation, and analyze documentation for HR escalation. My role involves ensuring compliance and smooth onboarding processes.

Onboarding HR Compliance Google Workspace Jira Slack Problem Solving Communication

Customer Support Specialist

Preply

Feb 2022 - Jul 2024 (2 years 5 months)

In my role as a Customer Support Specialist at Preply, I addressed customer queries, investigated issues, and analyzed financial cases. I also reviewed user documentation to ensure compliance and customer satisfaction.

Customer Support CRM Tools Communication Conflict Resolution

Restaurant Manager Assistant and Waiter

Rotula Grill

Nov 2021 - Feb 2022 (3 months)

As a Restaurant Manager Assistant and Waiter at Rotula Grill, I provided customer service, trained new staff, and managed restaurant organization and stock control, enhancing my interpersonal skills in a fast-paced environment.

Customer Service Staff Training Communication Flexibility Quick Thinking Problem Solving

Education

Degrees, certifications, and relevant coursework

Udemy

Certificate, Social Engineering

2024 -

Completed a course on Social Engineering, focusing on understanding and mitigating social engineering attacks, enhancing security awareness, and developing skills to recognize and respond to potential threats.