Dan Otieno

Owned strategic enterprise and public-sector customer relationships across EMEA and APAC, building success plans and driving adoption, renewals, and expansion. Achieved 90% renewals and 20% YoY growth, and led a £1.2M strategic renewal and expansion.

Managed an enterprise cybersecurity portfolio worth approximately $1.4M annually, serving as strategic post-sales lead for adoption, value realisation, business reviews, and retention. Built success plans around security-policy management and coordinated Product, Support, and Engineering to remove blockers.

Supported deployment, integration, and troubleshooting of enterprise security products within complex customer environments, documenting solutions and mentoring colleagues.

Resolved complex Windows and Linux/Unix issues, researched recurring problems, created knowledge-base content, and worked closely with R&D on high-impact customer cases.

Investigated cybersecurity product issues, analysed logs, recommended remediation steps, and maintained accurate customer case records throughout the resolution lifecycle.

Translated business and technical requirements into practical solutions, troubleshot customer issues, and produced clear client-facing deliverables.

Delivered Tier 2 support for IP/MPLS mobile backhaul infrastructure, resolving hardware and software issues and coordinating with R&D on critical cases. Facilitated structured Kepner-Tregoe problem-solving programmes and coached colleagues.

Activities and societies: Metropolia Merit Award for Master's Thesis (2015)

Master of Engineering in Industrial Management, awarded a Merit Award for the thesis.

Bachelor of Engineering in Information Technology.