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JC Mascarina

@jcmascarina

Banking operations professional at BDO Unibank who supported corporate banking services and Retail Internet Banking testing.

Philippines

Message

At BDO Unibank, I supported corporate banking services, processing transactions and coordinating client requests, supplier orders, and delivery tracking. I also supported the migration of corporate payroll clients to BDO's Corporate Internet Banking system through client training and technical guidance.

As a Junior Assistant Manager at BDO Unibank, I supervised and supported a team of five and participated in User Acceptance Testing for Retail Internet Banking. More recently, at TaskUs, I moderated user-generated content and served as a team Point of Contact, providing process guidance and helping with escalations.

Experience

Work history, roles, and key accomplishments

Content Moderator

TaskUs

Oct 2020 - Aug 2026 (5 years 10 months)

Reviewed and moderated user-generated content in line with client policies and community guidelines. Served as Point of Contact for 10-15 team members, providing process guidance and handling escalations.

Content Moderation Policy Compliance Quality Assurance Confidential Data Handling Team Coordination Escalation Management

Advanced Technical Support Representative

Teleperformance

Jul 2019 - Oct 2020 (1 year 3 months)

Provided advanced technical support for consumer mobile devices, diagnosing and resolving complex hardware, software, network, and connectivity issues. Maintained strong CSAT performance while delivering accurate technical support and documentation.

Technical Support Troubleshooting Mobile Devices Customer Service CSAT Documentation

Advanced Technical Support Representative (Tier 2)

ResultsCX

Jan 2019 - Jun 2019 (5 months)

Provided Tier 2 technical support for telecommunications services, troubleshooting complex issues involving cable TV, internet connectivity, phone services, and email accounts. Performed advanced diagnostics and documented troubleshooting procedures.

Technical Support Troubleshooting Telecommunications Diagnostics Documentation

Junior Assistant Manager

BDO Unibank

Oct 2013 - Sep 2018 (4 years 11 months)

Supervised and supported a team of five employees, monitoring daily operations and reviewing performance reports. Coordinated corporate banking support activities and participated in UAT for Retail Internet Banking services.

Team Supervision Banking Operations Operational Reporting User Acceptance Testing Compliance Coordination

Product Service Assistant

BDO Unibank

Mar 2008 - Sep 2013 (5 years 6 months)

Managed corporate banking support services including cash card issuance, enrollment, and account-related requests. Processed transactions, prepared reports, and coordinated with clients and suppliers.

Banking Operations Document Processing Record keeping Supplier Coordination client support Reporting