Open to opportunities

Nicolette Carrion

@nicolettecarrion

Message

Dynamic Case Manager with expertise in client advocacy and service coordination.

United States

Message

What I'm looking for

I am looking for a role that allows me to further develop my skills in client advocacy and service coordination while contributing to a team-focused environment that prioritizes patient care.

I am a dynamic Case Manager with a proven track record at Golden Steps ABA, where I excel in client advocacy and insurance verification. My ability to foster team collaboration and enhance service coordination has led to streamlined processes and improved customer satisfaction. I pride myself on my critical thinking and problem-solving skills, which drive effective patient management and recruitment efforts.

In my current role at Golden Steps ABA, I have established strong relationships with families, guiding them through the intake process and ensuring they have access to necessary services. My experience at Aveanna Healthcare has further honed my skills in managing nursing services and leading teams to deliver high-quality care. I am passionate about making a positive impact in the lives of my clients and continuously seek opportunities to improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

Golden Steps ABA

Aug 2024 - Present (11 months)

Established relationships with existing and prospective families to facilitate access to services. Guided families through intake by sending forms, verifying insurance, and collecting documents. Maintained ongoing communication with BCBA's, RBT's, and families to develop weekly schedules.

Recruitment Team Collaboration Critical Thinking

Client Service Manager

Aveanna Healthcare

Nov 2022 - Aug 2024 (1 year 9 months)

Led a team of three coordinators, fostering collaboration and efficiency to oversee 5,400 hours of nursing services, managing 1,600 hours to ensure optimal service delivery. Streamlined referral intake processes from initiation to completion, enhancing customer satisfaction and operational efficiency.

Team Leadership Customer Service Recruitment Payroll Processing

Client Service Supervisor

Aveanna Healthcare

Apr 2021 - Nov 2022 (1 year 7 months)

Streamlined inventory control processes, ensuring efficient ordering, stocking, and management of uniforms, linens, beverages, and front-of-house supplies. Elevated customer service standards through coaching, role modeling, and integration of customer feedback, leading to significant improvements in service quality and customer satisfaction.

Inventory Management Customer Service Coaching Quality Improvement Customer Satisfaction

Client Service Supervisor

Aveanna Healthcare

Feb 2018 - Apr 2021 (3 years 2 months)

Managed client accounts, ensuring all customer needs were met and exceeded. Conducted regular team meetings to discuss performance, successes, and areas of improvement.

Client Management Team Leadership

Education

Degrees, certifications, and relevant coursework

Keystone College

Bachelor of Science, Business

Studied business principles and practices at Keystone College. Gained foundational knowledge in various aspects of business operations and management.