Open to opportunities

Jayla Ballard

@jaylaballard

Message

Dedicated customer service associate with strong accounting background.

United States

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while also providing opportunities for growth and development in accounting.

I am a dedicated customer service associate with a strong background in accounting. My experience at Publix has honed my ability to provide exceptional service, assisting customers with inquiries, product location, and handling returns. I take pride in ensuring that every customer leaves satisfied, and I thrive in fast-paced environments where I can utilize my problem-solving skills.

Previously, I worked as a staff accountant at Hephzibah Children's Home, where I supported children by managing their needs and processing payments. This role taught me the importance of attention to detail and data security, as I was responsible for ensuring that all information was accurately stored and protected. My commitment to helping others drives my professional journey.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Publix

Sep 2022 - Present (2 years 8 months)

Provided customer service, handling inquiries and concerns. Greeted and helped customers find products, answered questions about prices or inventory, handled returns and exchanges, and utilized Western Union for money service requests.

Customer Service Returns And Exchanges Inventory Management Western Union Returns and Exchanges

Staff Accountant

Hephzibah Children's Home

Mar 2015 - Nov 2018 (3 years 8 months)

Assisted children with their needs and processed payments over the phone and through the computer. Ensured all information was stored and secured into the computer.

Data Entry Computer Literacy Payment Processing Information Security