Open to opportunities

Jay Jansen

@jayjansen

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CRM Data Steward focused on data quality, efficiency, and customer satisfaction.

France

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What I'm looking for

I want to use my CRM data stewardship and data quality expertise to build an accurate, reliable CRM, improve process efficiency, and boost customer outcomes—working with Dynamics 365 and strong cross-functional teams focused on quality and continuous improvement.

I’m a CRM Data Steward and Data & Quality Control Analyst with a strong track record of improving CRM accuracy, deduplication, and reporting precision. I’ve overseen CRM data quality and merge operations for 4,000+ accounts, ensuring a clean, reliable CRM platform and improving dependability through rigorous validation and cleanup.

I also bring proven leadership from managing a 52-person retail team, driving KPI performance and elevating safety audit results by 20% through trajectory reports and digital process transformation. I’m committed to leveraging CRM systems, data integrity, and process improvement to deliver outstanding customer service and support business outcomes.

Experience

Work history, roles, and key accomplishments

CRM Data Steward

Marine Stewardship Council

Jan 2025 - Oct 2025 (9 months)

Oversaw CRM data quality and merge operations, deduplicating and consolidating 4,000+ accounts to deliver a clean, reliable CRM platform. Partnered cross-functionally to harmonize data structures, improving usability and reporting precision.

Data Quality And Deduplication Account Consolidation Data Structure Harmonisation Cross Functional Collaboration

Data Quality Analyst

Marine Stewardship Council

Feb 2022 - Oct 2023 (1 year 8 months)

Led CRM migration data integrity work by building progress-tracking tools and standardised processes. Validated and cleaned 4,000+ accounts and tested a Dynamics 365 CRM update (stress, regression, accessibility), identifying defects and improving performance.

Data Integrity Data Validation Data Cleaning Dynamics 365 Regression Testing Accessibility Testing Quality Assurance

Manager and Partner

Pret A Manger

Dec 2014 - Jul 2021 (6 years 7 months)

Managed a 52-person team, exceeding KPIs and driving store and organisational growth. Improved safety audit results by 20% through trajectory reports and mock audits, and increased productivity by 8% via digital process transformation.

Team Leadership KPIs Process Improvement Digital Transformation Mock Audits Stakeholder Management Productivity Trajectory Reporting

Rewards Program Account Manager

First National Bank

Mar 2013 - May 2014 (1 year 2 months)

Managed a client portfolio, achieving 65% first-contact resolution, NPS +18, and under-24-hour closure for priority issues. Owned onboarding/training, ticket and SLA management, and KPI review cycles that supported retention above 80%.

Customer Support SLA Management Client Onboarding NPS KPIs Retention Management Customer Feedback Analysis

Administration Officer

Rush Berry Trading CC

Sep 2012 - Mar 2013 (6 months)

Coordinated administrative operations, documentation, and committee schedules with high accuracy and attention to detail. Assisted with accounting and bookkeeping tasks to support business operations.

Administrative Operations Documentation Management Scheduling coordination Attention To Detail Bookkeeping Record keeping