At Mirantis, I resolved Tier 3/4 container-platform escalations across Kubernetes, Docker, Linux, cloud, and on-premise environments. I authored 40 knowledge-base articles and technical guides, reduced lab build times and license provisioning by 25%, and twice earned a Customer Satisfaction award.
I've also supported enterprise IAM software at Ping Identity, payment-security systems at Broadcom, and the AvaTax platform at Avalara. I troubleshoot authentication, security, networking, databases, CI/CD, and cloud infrastructure using tools including AWS, Azure, GCP, Jenkins, Terraform, Helm, Splunk, and Wireshark.
