Open to opportunities

Jayeola Michael Martins

@jayeolamichaelmartin

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Motivated customer support specialist with 2 years of experience.

Nigeria

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What I'm looking for

Seeking a customer-focused role that values collaboration and growth opportunities.

As a dedicated customer support specialist, I bring a strong commitment to delivering exceptional service and ensuring customer satisfaction. With a solid educational background in Computer Science, I have honed my skills in problem-solving and effective communication.

My professional journey includes roles at Harvarde Institute of Technology and Liquid Technologies, where I consistently exceeded performance metrics. I achieved a 90% first call resolution rate and a 95% customer retention rate, showcasing my ability to resolve issues efficiently and maintain strong customer relationships.

I am passionate about leveraging my skills in Microsoft 365 and bilingual proficiency to contribute to cross-functional teams. My goal is to continue providing outstanding support and driving customer success in every interaction.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Liquid Technologies

Feb 2022 - Feb 2023 (1 year)

Responded to customer inquiries via phone, email, and chat, achieving a 90% first call resolution rate. Maintained product knowledge to provide accurate information, resulting in a 91% customer retention rate.

Customer Service Order Processing Communication Problem Solving Team Collaboration Customer Retention Performance Metrics

Customer Support Specialist

Harvarde Institute of Technology

Feb 2021 - Feb 2022 (1 year)

Provided outstanding customer support through phone, email, and chat channels, ensuring timely resolution of customer inquiries and complaints. Achieved a 90% customer satisfaction rate and collaborated with cross-functional teams to enhance service delivery.

Customer Service Problem Solving Communication Team Collaboration Performance Metrics Customer Retention