Open to opportunities

JAY BEE LAYAN

@jaybeelayan

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Experienced assistant manager and legal team leader skilled in operations, collections, and customer service.

Philippines

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What I'm looking for

I am seeking a role where I can apply operations and collections experience, contribute to team performance, and grow into greater managerial responsibilities in a supportive, results-driven environment.

I am an experienced assistant manager and legal team leader with a background in restaurant operations, client collections, and administrative management. I have managed day-to-day restaurant operations, recruitment, training, payroll, fund control, and ensured compliance with sanitation and food-safety standards while delivering strong customer service.

I have led negotiation and collections efforts for auto, housing, and credit accounts, prepared performance and monthly reports, managed petty cash and budgeting, and supported real estate sales operations and unit viewings. I am hardworking, positive, and seek to apply my skills in a challenging environment where I can be a valuable asset.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Jollibee Food Corporation

Apr 2024 - Jul 2025 (1 year 3 months)

Assisted in managing day-to-day restaurant operations, handled customer inquiries and complaints, and ensured compliance with food safety and company policies. Managed recruitment, training, payroll, and petty cash, improving operational consistency.

Restaurant Operations Customer Service Staff Training Payroll Cash Handling Food Safety Recruitment

Legal Officer / Team Leader

SP Madrid Law Firm

Apr 2018 - Dec 2018 (8 months)

Negotiated payment arrangements for clients with auto, housing, and credit obligations and prepared performance reports and monthly targets. Managed administrative duties including scheduling, documentation, and petty cash budgeting.

Negotiation Debt Collection Reporting Scheduling Documentation Cash Management Team Leadership Client Relations

Admin Staff

Raymond Realty

Feb 2017 - Feb 2018 (1 year)

Monitored supplies, inventories, and unit equipment for condominium operations and assisted brokers with unit viewings and client consultations on design and layout. Prepared reports and communicated updates to management.