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jayaraj kumar

@jayarajkumar

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Senior Analyst specializing in order management, Oracle, SAP and operational excellence.

India

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What I'm looking for

I seek roles focused on order-to-cash, process improvement and cross-functional collaboration where I can apply Oracle/SAP expertise, improve automation, and deliver operational excellence.

I am a Senior Analyst with extensive experience in end-to-end order management for life science and pharmaceutical products, working with Sigma-Aldrich | Merck Group. I consistently ensure pricing accuracy, compliance and on-time fulfillment while handling Oracle Order Management, SAP PRD and Salesforce (SFDC) case coordination.

I have a proven track record of collaborating with global cross-functional teams including Sales, Finance, Logistics and Customer Service to resolve complex order issues, improve data quality through internal audits and drive process improvements and automation initiatives.

Earlier roles include senior processing and claims/adjudication positions where I met strict SLA/TAT targets, led productivity efforts, supported quality audits and maintained high data accuracy using Excel (VLOOKUP/XLOOKUP/HLOOKUP). I hold certifications in AI foundations and Python in Excel and have been recognized with multiple performance awards.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst

Current

Sigma-Aldrich | Merck Group

Oct 2021 - Present (4 years 5 months)

Manage end-to-end order entry and lifecycle for life-science products using SFDC, Oracle Order Management and SAP, improving data quality and on-time fulfillment while coordinating global stakeholders to resolve order issues.

Order Management SAP Microsoft Excel Cross Functional Collaboration Data Quality

Senior Processing Executive

Cognizant Technology Pvt. Ltd.

Mar 2017 - Jun 2018 (1 year 3 months)

Maintained provider data and REN module updates for healthcare networks, ensured quality and TAT adherence across ETQS batches, and supported process improvements to reduce defects.

Provider Data Management REN Module Quality Assurance TAT Management Data Validation Process Improvement

Senior Executive

HGS - Hinduja Global Solutions

Dec 2012 - Dec 2017 (5 years)

Reviewed healthcare claims for policy compliance and adjudication, managed team productivity and SLAs, supported complex claim resolutions and quality-control audits to minimize denials.

Claims Adjudication Compliance Review Team Management Audit Excel Problem Solving