Jay User
@jay180490
I manage operations, customer service, teaching teams, and production processes across India, Canada, and Taiwan.
TaiwanWhat I'm looking for
I've managed office operations at Mickeyfone India and teaching teams at Giraffe English School in Taiwan, overseeing staff, records, hiring, budgets, curriculum, and parent-teacher activities.
At Vodafone Telecom UK India, I supported customer account issues, promoted products, trained new associates, and developed schedules and training programs to improve service.
Earlier at Abbott Healthcare in Canada, I supported pharmaceutical production, PLC-controlled equipment, quality-system documentation, and cross-functional projects. I bring experience working across India, Canada, and Taiwan, with a focus on communication, customer needs, and adapting to different working cultures.
Experience
Work history, roles, and key accomplishments
Foreign ESL Teacher Manager
Giraffe English School
Jan 2018 - Present (8 years 8 months)
Planned curriculum, trained and hired teachers, managed records, and coordinated activities and parent-teacher meetings.
Admin Manager
Mickeyfone India Pvt. Ltd
Jan 2023 - Jan 2025 (2 years)
Oversaw daily office operations, supervised administrative staff, managed contracts and budgets, and ensured document control and data security.
Customer Service Executive
Vodafone Telecom UK
Jan 2016 - Jan 2018 (2 years)
Assisted customers with account issues, promoted new products, trained new associates, and maintained records of customer issues.
Production Engineer
Abbott Healthcare
Jan 2013 - Jan 2016 (3 years)
Worked on assembly line to produce pharmaceutical products, provided technical expertise for PLC-controlled equipment, and led cross-functional team meetings.
Assistant Teacher
CO-OP
Jan 2010 - Dec 2010 (11 months)
Provided assistance in elementary school for students aged 3-9, supporting those with difficulties in reading, writing, and math.
Assistant to the Teacher for IELTS Course
India
Jan 2007 - Dec 2009 (2 years 11 months)
Assisted with lesson plans, tests, and speaking module, and engaged students in activities to enhance their understanding of the IELTS course.
Education
Degrees, certifications, and relevant coursework
I-to-I TEFL
TESOL/TESL Certification, Teaching English as a Second Language
2018 - 2018
Earned a TESOL/TESL Certification (120 hours) from I-to-I TEFL in 2018.
Algonquin College
College Diploma, Electro-Mechanical Engineering
2009 - 2013
Completed a College Diploma in Electro-Mechanical Engineering from Algonquin College from 2009 to 2013.
Bright English School
High School Diploma, General Studies
2007 - 2009
Completed High School Diploma from Bright English School, Gujarat State Board, from 2007 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
TaiwanAuthorized to work in
Salary expectations
Job categories
Skills
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