Open to opportunities

Jed a

@jeda

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Senior technology leader specializing in Site Reliability Engineering and DevOps.

Canada

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What I'm looking for

I am looking for a leadership role that fosters innovation, collaboration, and growth opportunities.

With over 16 years of IT experience, I am a senior technology leader specializing in Site Reliability Engineering (SRE), DevOps, and digital transformation. My career has been marked by a commitment to enhancing system resilience, observability, and automation, driving significant improvements in operational efficiency and customer satisfaction.

I have successfully led multiple cloud and AI-driven transformations, resulting in substantial revenue growth and cost savings. My expertise in building high-performing teams and fostering a culture of continuous improvement has been instrumental in delivering over 50 digital transformation projects. I thrive in collaborative environments, working closely with C-suite executives and cross-functional teams to align technology initiatives with business objectives.

As I continue to explore leadership roles such as SRE Manager/Director or CTO, I am eager to leverage my extensive experience in IT governance, project management, and stakeholder engagement to drive innovation and operational excellence in a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Senior Digital Engineering Manager / Director

HBC / Saks Cloud Services (SCS)

Jan 2023 - Present (2 years 7 months)

Collaborated with C-suite executives to define and execute a digital engineering transformation roadmap, including AI-driven e-commerce innovations and full-stack cloud modernization. Established an E2E observability practice, including SLO/SLIs, AIOps, and APM tool consolidation.

AI Driven E Commerce Cloud Modernization Observability AI Ops APM Tools Vendor Management Enterprise Policies Digital Transformation Salesforce Akamai

Manager, SRE & DevSecOps

HBC - The Bay

Jan 2021 - Present (4 years 7 months)

Established the SRE and DevSecOps organization from the ground up to support The Bay’s mission-critical e-commerce platform. Developed a comprehensive observability and AIOps strategy that reduced incident frequency and improved system uptime, achieving 99.9%+ availability during peak seasons.

SRE DevSecOps Agile Kanban Scrum Observability AI Ops CI CD Incident Response Root Cause Analysis Peak Season Readiness

SRE Manager

Bold Commerce

Jan 2020 - Present (5 years 7 months)

Led SRE, DevOps, and DBA teams in managing GCP and Kubernetes infrastructure for a high-growth e-commerce SaaS platform, ensuring high availability and efficient scaling. Implemented robust engineering governance, standardizing IT policies including release/change management, security compliance, and incident response processes.

SRE DevOps DBA GCP Kubernetes CI CD Infrastructure as Code Terraform Multi Region Cloud Expansion On Premises To Cloud Migrations On Premises To Cloud Migration

Team Lead/Manager, BSS Technologies

Shaw Communications

Jan 2013 - Present (12 years 7 months)

Led five cross-functional teams managing Shaw’s mission-critical OSS/BSS applications, ensuring high availability and responsive support for millions of customers. Drove Agile, DevOps automation, and performance KPIs, reducing downtime and enhancing release quality.