Javier Merlano

I’m a bilingual customer service advisor with a results-oriented, quality-first approach. From my post-service surveys, I’ve consistently delivered a 95% satisfaction rate while managing and resolving customer inquiries in English and Spanish.

Alongside customer experience work, I’ve built a strong legal foundation through my background in Law, Criminology, and Forensic Psychology. I supervised and adjusted service strategies, met quality standards, and prepared legal reports while keeping documentation accurate and compliant.

I’m also developing in software development, currently studying Software Development in progress at the University of the Coast. I’m strengthening my workflow and optimizing processes by 25%, with training and interest in integrating analytical, operational, and technical skills.

I bring operational leadership, effective communication, and adaptability to dynamic environments. I enjoy mentoring and team training, executive organization, secure data handling, and continuous improvement—bringing structure to complex work while supporting both customers and teams.