Looking for a job

Carmen User

@carmenuser2

Message

I coordinate compliant operations, documentation, and stakeholder workflows across service-driven environments.

United States

Message

What I'm looking for

I'm looking for an operations or administrative role where I can manage documentation, coordinate stakeholders, strengthen workflows, and support timely, compliant outcomes.

I coordinate complex operations, documentation, and stakeholder communication across healthcare, legal-services, workforce, and service-driven environments.

In my current self-employed healthcare operations and care coordination work, I manage confidential records, compliance requirements, deadlines, follow-up, and communication with external organizations to support timely outcomes. Previously at Kids in Need of Defense (KIND), I coordinated high-volume services and documentation across active cases while working with attorneys, providers, and community partners.

I've also led daily workflow and vehicle movement at All Pro Auto Reconditioning, maintained compliance-ready records at Southwest Key Programs and Texas Department of Family & Protective Services, and supported clients as a Workforce Development Financial Coach at The Alliance. I bring bilingual communication, accurate data verification, discrepancy resolution, and consistent follow-through to time-sensitive work.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Operations & Care Coordination Specialist

Current

Self-Employed

Mar 2025 - Present (1 year 6 months)

Coordinate complex administrative processes involving confidential documentation, stakeholder communication, deadlines, compliance requirements, and follow-up. Maintain accurate records, review information for completeness, track outcomes, and identify opportunities to strengthen workflow and service delivery.

Healthcare Operations Care Coordination Confidential documentation Stakeholder Communication Compliance Record keeping Workflow Improvement

Psychosocial Services Specialist

Kids in Need of Defense (KIND)

Jun 2023 - Mar 2025 (1 year 9 months)

Coordinated high-volume services, documentation, deadlines, and required follow-up across multiple active cases and projects. Collected and evaluated information and communicated updates and recommendations to attorneys, providers, community partners, and internal stakeholders.

Case Management Documentation Compliance Stakeholder Communication Community Outreach Record keeping

Workforce Development Financial Coach

The Alliance

Jan 2022 - Mar 2023 (1 year 2 months)

Maintained confidential client documentation, tracked action plans and progress, and supported individuals navigating employment and financial barriers. Provided guidance on budgeting, credit, debt management, banking, and financial stability while coordinating community and workforce resources.

Financial Coaching Budgeting Credit Management Debt Management Client Documentation Workforce Development Community Resources

Operations Supervisor / Lot Manager

All Pro Auto Reconditioning

Aug 2020 - Jun 2021 (10 months)

Coordinated daily workflow, scheduling, and vehicle movement among dealership personnel, technicians, vendors, and management. Entered, updated, and verified vehicle and work information in internal tracking systems, resolving record discrepancies and maintaining accurate operational documentation.

Workflow Coordination Scheduling Vendor Communication Data Entry Record Verification Discrepancy resolution Operational documentation

Case Manager

Southwest Key Programs

Sep 2018 - Aug 2020 (1 year 11 months)

Completed high-volume, time-sensitive data entry and maintained electronic and physical records with strong accuracy and consistency. Reviewed records for completeness, corrected discrepancies, obtained missing information, and prepared documentation and reports for monitoring and compliance.

Data Entry Records Management Compliance Documentation Database Management Quality Review

Bilingual Teacher / Head Start Teacher

Spring Branch ISD & BakerRipley

Aug 2016 - Jun 2018 (1 year 10 months)

Maintained and verified electronic and physical program records for more than 80 students, including attendance, assessments, progress documentation, and family information. Tracked reporting requirements and organized files for administrative review, program monitoring, compliance, and records retention.

Record keeping Data Verification Reporting Compliance Student Records Bilingual Education

Child Protective Services Investigator

Texas Department of Family & Protective Services

May 2014 - Apr 2015 (11 months)

Entered and maintained extensive investigative records, assessments, evidence, case activity, and findings in electronic systems. Performed quality reviews to identify discrepancies, missing information, and items requiring verification.

Investigative Records Data Entry Quality Review Documentation Legal Proceedings Compliance