At Bir Ecosystem, I turn group strategy into subsidiary execution plans and align governance and delivery standards across the ecosystem. I cut the time from strategy decision to project launch by 35% through a standard intake, prioritisation and stage-gate process.
At Kapital Bank, I delivered a 110% rise in net profit and moved NPS from 41 to 50 through delivery management and process redesign. I also owned the functional side of an AI-powered contact center, taking requirements and process flows through to launch; the chatbot later resolved 35% of inbound chats without an agent within six months.
At PASHA Holding LLC, I ran portfolio governance across banking, insurance and corporate holdings, and built the Group PMO Centre of Excellence from zero. Earlier at Glemco Parts LLC, I led an SAP implementation and delivered nine projects with a combined budget of $20M, eight on schedule.

