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Javeria Usmani

@javeriausmani

IT Support/System Administrator at SK Battery America applying cybersecurity policy and risk frameworks.

At SK Battery America, I provide technical support and remote troubleshooting for onsite and off-site employees. I administer Confluence and Jira, and developed training materials and knowledge base resources in Confluence.

In my M.S. in Cybersecurity Policy at Georgia Institute of Technology, I applied NIST and ISO27001 frameworks to risk scenarios. For my capstone on AI Voice Impersonation Fraud, I developed a policy addressing disclosure of AI-generated voice in financial and government communications.

Experience

Work history, roles, and key accomplishments

Current

IT Support/System Administrator

Current

SK Battery America

Dec 2022 - Present (3 years 11 months)

Provide technical support and remote troubleshooting for onsite and off-site employees. Led technology onboarding, administered Confluence and Jira, and acted as a business analyst liaison.

Technical Support Troubleshooting IT Asset Management Onboarding Confluence Administrator JIRA Administrator Business Analysis Training Knowledge Base Development

Customer Service

TeleTech - Blue Cross Blue Shield

Oct 2020 - Dec 2022 (2 years 2 months)

Managed 20+ customer interactions daily, informing healthcare benefits to members. Provided technical support and maintained member records while ensuring HIPAA compliance.

Customer Service Healthcare Benefits Technical Support HIPAA compliance Communication Skills problem resolution Training

I.T. Intern

City of Atlanta

Sep 2019 - Dec 2019 (3 months)

Collaborated with IT department and end users to support system implementation. Reviewed vendor contracts and organized projects using Microsoft Project.

System Implementation Vendor Management Microsoft Project Requirements Gathering Collaboration

Education

Degrees, certifications, and relevant coursework

Georgia Institute of Technology

Master of Science, Cybersecurity Policy

Activities and societies: Capstone Practicum on AI Voice Impersonation Fraud; applied NIST and ISO27001 frameworks.

Pursuing a Master of Science in Cybersecurity Policy, with expected graduation in May 2026. Coursework includes risk management, security control selection, and policy development.