Open to opportunities

Nimrod Kipkirui

@nimrodkipkirui

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Social media manager driving engagement, community growth, and data-informed strategies.

Kenya

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What I'm looking for

I seek a role where I can lead online community growth, optimize content and scripts, use data to boost engagement, collaborate with cross-functional teams, and progress into broader digital marketing or communications responsibilities.

I am a creative, results-oriented Social Media Manager with over three years of experience in online moderation, content support, and digital engagement. I combine creative campaign development, script optimization, and fan-engagement strategies with data analysis to increase reach, conversions, and community loyalty.

I have led and supervised chat teams, collaborated with leadership to refine conversation strategies, and executed remote affiliate marketing campaigns for international clients. My background in communications and public relations, paired with hands-on moderation and performance management experience, enables me to build brand visibility and meaningful customer connections.

Experience

Work history, roles, and key accomplishments

Chat Moderator

Chattstars

Jan 2024 - Dec 2024 (11 months)

Managed fan conversations to build loyalty and maintain brand voice, suggested script improvements that boosted engagement and met agency KPIs.

Chat Moderation Quality Assurance KPIs Communication

Chat Moderator

CloudWorkers

Jan 2023 - Dec 2023 (11 months)

Handled high-volume chat interactions while maintaining quality and professionalism, following guidelines to maximize customer satisfaction.

High Volume Moderation Customer Service

Affiliate Marketing Specialist

Fiverr International

Jan 2022 - Dec 2023 (1 year 11 months)

Created and optimized affiliate and marketing strategies, implemented sales funnels and retention programs to increase client retention across international accounts.

Affiliate Marketing Campaign Optimization Customer Retention Remote Collaboration Cross Cultural Communication

Invigilator

Management University of Africa

Jan 2020 - Dec 2022 (2 years 11 months)

Oversaw exam administration to ensure integrity and orderly exam rooms, enforced policies and assisted academic staff with administrative tasks.

Exam Administration Enforcement Administrative Support Attention To Detail

Communications Intern

Probation and After Care Services

Jan 2021 - Dec 2021 (11 months)

Drafted press releases, managed social media platforms to promote initiatives, and supported event planning and website updates for organizational communications.

Social Media Management event support Internal Communications Content Creation

Chat Assistant / Manager

Bright Media Agency

Jan 2025 - Present (9 months)

Managed and supervised chat teams to ensure consistent brand engagement, refined scripts and strategies, and improved audience satisfaction and conversions.

Community Management Team Leadership Chat Moderation Script Optimization Customer Engagement KPI Tracking

Education

Degrees, certifications, and relevant coursework

Karatina University

Bachelor of Arts, Communication and Public Relations

2018 - 2022

Grade: Second Class Honors

Completed a Bachelor of Arts in Communication and Public Relations with Second Class Honors, focusing on media studies, public relations, and professional communication strategies.