Open to opportunities

nellie work

@nellieaoko

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Let me show you how to grow that community and online engagement from 0-40k .

Kenya

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What I'm looking for

I seek a role where I can lead digital engagement, use analytics to grow communities, mentor teams, and deliver compliant, creative campaigns in a collaborative environment.

I am a Communications and Monitoring Specialist with 4+ years' experience in digital engagement, media relations, and stakeholder management, primarily within financial and media organisations. I build content calendars, run campaigns, and translate analytics into actions that grow reach and engagement.

At Premier Credit I led digital communications work—managing intranet and Google Sites, producing high-performing videos, and increasing TikTok following by 153% while consistently generating posts with 20K+ views and raising engagement by 35%.

I combine hands-on social media tools expertise (Canva, CapCut, Adobe Premiere Pro, Meta tools), administrative and calendar management (Notion, Google Calendar), and team leadership to train staff, manage crises, and maintain compliant documentation and reporting.

Experience

Work history, roles, and key accomplishments

Digital Social Media Assistant

Standard Media Group

Feb 2020 - Oct 2021 (1 year 8 months)

Implemented social strategies that increased engagement and followers, managed on-time e-paper publishing and campaigns that drove traffic and awareness, and handled crisis response to protect brand reputation.

Social Media Management Content Creation Campaign Management Crisis Management Analytics E Paper Publishing Community Engagement Cost Optimization

Video Editor

Freelance

May 2018 - Jan 2020 (1 year 8 months)

Provided short-contract video editing and social media content production to support campaigns and improve online engagement across client platforms.

Video Editing Capcut Adobe Premiere Pro Post production Storytelling

Customer Support Assistant

Vertical Constructions

May 2016 - Dec 2017 (1 year 7 months)

Handled customer support tasks during internship, assisting client inquiries and supporting operational workflows to improve client relations.

Customer Support Client Communication Administrative Support Conflict Resolution

Social Media Manager

Premier Credit Kenya

Managed social media and digital communications, growing TikTok following by 153% and producing videos with 20K+ views while increasing engagement rates by 35%; maintained compliance and detailed reporting after promotion to Digital Communication Support.

Content Strategy Social Media Management TikTok Video Production Canva Adobe Premiere Pro Analytics Community Management

Education

Degrees, certifications, and relevant coursework

Daystar University

Bachelor of Arts, Communication: Public Relations

2018 - 2021

Bachelor of Arts in Communication (Public Relations), completed coursework and practical projects in media relations, content strategy, and digital communication.