JAJatin Arora
@jatinarora
Customer Experience Executive delivering compliant, revenue-driven banking service and exceptional client satisfaction.
IndiaWhat I'm looking for
I am a result-oriented Customer Experience Executive with over three years of frontline banking experience at HDFC Bank, focused on delivering accurate transaction management and exceptional customer service.
I have handled RTGS, NEFT, fund transfers, KYC, account openings, and managed issuance of debit/credit cards and cheque books while maintaining 100% compliance in internal audits.
My experience includes cross-selling loans, credit cards and investment plans to drive revenue, coordinating with internal teams to improve branch operations, and promoting digital banking adoption to enhance customer experience.
I have additional experience conducting internal audits and risk assessments, preparing actionable audit reports, and was recognized with the HSL BULLRUN Award for outstanding performance.
Experience
Work history, roles, and key accomplishments
HBCustomer Experience Executive
HDFC Bank
Aug 2022 - Present (3 years 4 months)
Deliver exceptional retail banking services including RTGS/NEFT/fund transfers, account onboarding and KYC, and cross-sell products to drive revenue while maintaining 100% compliance in internal audits.
Analyst
AVA Business Consulting and Risk Management LLP
Feb 2022 - Aug 2022 (6 months)
Conducted internal audits of dealership financials and inventory, identified discrepancies and fraud risks, and prepared detailed audit reports with corrective recommendations to improve controls.
HBCustodian
HDFC Bank
Jan 2021 - Mar 2022 (1 year 2 months)
Managed issuance of debit cards, cheque books, credit cards and instant kits, ensuring timely delivery and efficient customer service while supporting branch operations.
Education
Degrees, certifications, and relevant coursework
IUIndira Gandhi National Open University
Master of Business Administration, Financial Management
2023 -
Pursuing Master of Business Administration in Financial Management at IGNOU since June 2023.
YTYMCA University of Science and Technology
Postgraduate Diploma, Banking and Finance
2017 - 2020
Grade: First division
Postgraduate Diploma in Banking and Finance completed with first division between June 2017 and December 2020.
GUGuru Gobind Singh Indraprastha University
Bachelor of Business Administration, Business Administration
Grade: First division
Bachelor of Business Administration degree from I.P. University (Indraprastha University).
Availability
Location
IndiaAuthorized to work in
Job categories
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