Open to opportunities

Jason Perrie

@jasonperrie

Solutions engineer and customer success manager specializing in IT networking troubleshooting, support, and WordPress growth.

United Kingdom

Message

What I'm looking for

I’m looking to join a dynamic technical support team where I can deliver outstanding customer service, troubleshoot network and system issues end-to-end, and keep developing advanced IT skills while helping clients achieve measurable outcomes.

I’m a highly motivated Customer Success Manager and Solutions Engineer with a strong foundation and passion for IT, networking, network security, customer support, and customer success. I’m CompTIA Network+ certified, and I bring proven technical and troubleshooting skills to resolve end-user issues efficiently while keeping communication clear and professional.

I currently direct and engineer solutions at Calypso Mountain LTD in London, delivering technical presentations and product demonstrations, and troubleshooting connectivity, printer and till issues, and system errors remotely and on-site. Previously, at Mwanaka Fresh Farm Foods, I provided first-line support across hardware, software, and network-related queries, logged and managed service requests in ticketing systems, and supported onboarding with accounts, permissions, and email configurations—maintaining a 98% customer satisfaction rating.

I started earlier in technical and client-facing roles, including Customer Support Specialist work at Petrie Executive Contractors LTD where I handled incident escalation with Tier 2 teams and trained new staff. Alongside support and networking, I specialize in building websites using WordPress and wooCommerce, and I’m “currently studying - Python and Security+” to keep strengthening my technical capability while continuing to deliver outstanding client relations and retention.

Experience

Work history, roles, and key accomplishments

Current

Solutions Engineer & Director

Current

Calypso Mountain Ltd

Mar 2025 - Present (1 year 2 months)

Provided technical support to prospective and existing clients by assessing needs and delivering tailored product demonstrations and presentations. Troubleshot network connectivity, printer and till issues, and system errors remotely and on-site, and built small customized solution prototypes to validate fit.

Network Troubleshooting TCP IP DNS DHCP Remote Technical Support Product Demonstrations Root Cause Analysis

Current

Network Architect/Engineer

Current

Mwanaka Fresh Farm Foods

Jan 2024 - Present (2 years 4 months)

Delivered first-line technical support across hardware, software, and network-related issues, logging and managing service requests in ticketing systems. Improved user onboarding (accounts, permissions, and email configuration) while maintaining a 98% customer satisfaction rating.

User Onboarding Customer Satisfaction

Customer Support Specialist

Petrie Executive Contractors Ltd

Mar 2022 - Jan 2023 (10 months)

Provided technical assistance to customers via phone, email, and chat with clear and effective communication. Managed incident escalation with Tier 2 teams, maintained detailed interaction documentation, and trained new staff on customer service procedures and system use.

Customer Service Escalations Tier 2 Collaboration Technical Troubleshooting Documentation Staff Training Time Management Problem Solving

Mental Health Support Worker

Paramount Care

Jan 2014 - Jan 2016 (2 years)

Supported looked-after young people by enrolling them in school and extracurricular programs to help them achieve goals and aspirations. Administered medication, coordinated with doctors and care professionals, wrote detailed reports, and delivered presentations to secure funding for educational and recreational needs.

Care Coordination Report Writing Documentation Communication

Recruitment Consultant

Free to Learn

Apr 2012 - Sep 2014 (2 years 5 months)

Recruited staff for multiple companies by matching candidates to defined criteria and coordinating employment provision contracts with companies and agencies. Managed recruitment-related database data entry and backup/recovery processes and delivered courses and examinations to support client eligibility for job roles.

Stakeholder Management Data Entry Backup Exam Administration