Jason Austin

Improved emergency call handling workflows, reducing average response time by 15%. Revamped cross-agency response systems, achieving 100% compliance and reducing emergency resolution times.

Improved emergency call handling workflows, reducing average response time by 15%. Revamped cross-agency response systems, achieving 100% compliance and reducing emergency resolution times.

Led capability mapping workshops and aligned roadmaps with EV strategy, developing a blueprint for 7 global energy service product lines. Directed 4-5 concurrent agile projects daily using JIRA and Office 365.

Managed proposal lifecycle for federal IT contracts using Salesforce, aligning services with compliance frameworks. Secured $1.4M in profit revenue for a new maintenance support model and $2.5M in profit during COVID-19 by leading expansion of remote access infrastructure.

Served as primary technical escalation point for infrastructure service requests, coordinating support teams to resolve incidents. Drove adoption of global infrastructure KPIs, enabling delivery teams to exceed performance targets with 80% of SOWs completed within 14 days.

Oversaw system configuration and installation activities, achieving 90% improvement in system reliability and uptime. Delivered presentations on complex Data Center storage, networking, and migration strategies, facilitating over 200 successful project completions.

Directed full lifecycle of service requests, coordinating cross-functional SME meetings, resulting in 70% improvement in request turnaround time. Resolved backlog report issues, reducing backlog volume by 100%.

Managed account, CA knowledge base and role administration within CA Service Desk, enhancing service catalog functionality and reducing user access issues by 70%.

Bachelor of Science in Information Technology with a focus on Information Security.

Certified in Microsoft Azure Fundamentals in May 2021.

Certified SAFe 4 Practitioner in December 2020.

CompTIA A+ and Network+ certifications obtained in May 2005.