Jasmine Grice

Collaborated with key stakeholders to identify user needs and uncover workflow inefficiencies within a publishing support environment. Led end-to-end user research, including interviews and task analysis, to inform workflow improvements and product design. Spearheaded the design of a metadata automation solution that reduced cognitive load and enhanced data accuracy for internal data entry teams.

Managed executive calendars, coordinated cross-functional meetings and travel logistics, and prepared high-level reports and presentations to support seamless executive operations. Conducted market and user research to align service offerings with client expectations, resulting in a 15% increase in customer retention. Designed and implemented an organized, user-centric filing and documentation sys

Connected pregnant individuals to local health resources, social services, and prenatal education to support healthy pregnancies within underserved communities. Developed and deployed targeted client feedback surveys to evaluate service quality and identify unmet user needs. Analyzed qualitative data to tailor service offerings, resulting in a 30% increase in client retention.

Advised clients on Medicare plan options, ensuring compliant enrollment and personalized coverage based on healthcare needs. Streamlined benefit communications to enhance clarity and accessibility, with a focus on supporting vulnerable and underserved populations. Facilitated training sessions emphasizing user empathy, active listening, and personalized service to improve frontline support.

Completed high school education, providing a foundational academic background.