@jasminecooper1
Customer support representative at Foundever helping TurboTax and QuickBooks customers resolve payroll and tax filing issues.
United StatesAt Foundever, I support TurboTax and QuickBooks customers with payroll troubleshooting, tax filings, tax forms, and payments.
Through Shift Smart, INC., I worked with Dynata on survey calling and with TopGolf.
At Brabham Oil Company and TravelCenters of America, I worked in supervisory roles, scheduled employees, and ordered products.
My experience also includes customer support for Verizon and Apple, pharmacy work, and a Certificate for Completion of Pharmacy Technician Training.
Work history, roles, and key accomplishments
Work with TurboTax and QuickBooks, assisting customers with troubleshooting payroll issues, preparing tax filings, filing tax forms, making tax payments, and troubleshooting software issues.
Shift Smart, INC.
Oct 2022 - Present (4 years)
Worked with Dynata doing survey calling and with TopGolf.
TravelCenters of America
Sep 2019 - Oct 2022 (3 years 1 month)
Worked in a supervisory role, scheduling employees, purchasing product for the restaurant, and assisting customers with their needs.
Brabham Oil Company
Aug 2018 - Sep 2019 (1 year 1 month)
Worked in a supervisory role, creating employee schedules, ordering product for the store, and assisting customers with finalizing purchases.
Walgreens Pharmacy
May 2016 - May 2018 (2 years)
Filled prescriptions for customers and assisted pharmacists with sorting prescription medications.
GP Services LLC
Mar 2017 - Mar 2018 (1 year)
Worked with Apple Support, assisting customers with purchasing Apple products, checking order status, and processing refunds.
Worked with Verizon, assisting customers with troubleshooting internet, cable, and cellular phone issues, purchasing services, and in-home setup.
Assisted customers with home improvement needs and purchasing items in the store.
Voorhees College
Sep 2013 - May 2014 (8 months)
Assisted students with printing in the computer center and ensured supplies were available for student use.
Degrees, certifications, and relevant coursework
Bachelor of Science, Criminal Justice
2014 -
Currently pursuing a Bachelor of Science in Criminal Justice, with expected completion in the future.
2010 - 2014
Attended Voorhees College from August 2010 to May 2014.
High School Diploma, General Studies
Earned a high school diploma in June 2010.
Software and tools used professionally
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