Jasmine Amores
@jasmineamores
Customer support specialist at GENPACT who supported Meta products, investigated account security issues, and managed Facebook ad campaigns.
PhilippinesWhat I'm looking for
At GENPACT, I provided chat and email support for Meta products, resolving user inquiries and troubleshooting technical issues. I also managed Facebook advertising campaigns to support brand visibility and marketing objectives.
In Recall Measurement, I investigated potentially compromised Facebook and Instagram accounts by reviewing login activity, user reports, and behavioral anomalies to support account security.
My experience also includes financial account support at TTEC, online English teaching at 51TALK, and administrative support at OPERATION MAINTENANCE AND TECHNOLOGY PHILS., INC.
Experience
Work history, roles, and key accomplishments
Investigated potentially compromised Facebook and Instagram accounts by analyzing login activity, user reports, and behavioral anomalies to detect unauthorized access and support account security.
Provided real-time chat and email support for Meta products by resolving user inquiries, troubleshooting technical issues, documenting interactions, and managing multiple conversations efficiently.
Managed Facebook advertising campaigns to increase brand visibility, improve audience engagement, and support marketing objectives.
Provided live-chat support for transactions, refunds, withdrawals, account verification, and technical concerns while protecting confidential information and helping prevent fraud.
ESL Teacher
51Talk
Jan 2021 - Dec 2021 (11 months)
Taught reading, writing, speaking, and listening skills to non-native English learners, developed curriculum-aligned lessons, and assessed individual progress.
Administrative Staff / Secretary / Receptionist
Operation Maintenance and Technology Phils., Inc.
Jan 2019 - Dec 2020 (1 year 11 months)
Managed calls, data entry, schedules, records, office supplies, meeting support, and cross-department coordination with accuracy and professionalism.
Education
Degrees, certifications, and relevant coursework
STI College Santa Rosa
Bachelor of Hotel and Restaurant Management, Hotel and Restaurant Management
2014 - 2018
Bachelor of Hotel and Restaurant Management degree from STI College Santa Rosa, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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