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Jarius Peter

@jariuspeter

Paralegal Intake Specialist at iQor, organizing PIP records and assisting attorneys with demand letters and case deadlines.

Philippines

Message

At iQor, I collect and organize Personal Injury Protection logs, ledgers, medical bills, and related records, and assist attorneys with basic demand letters and case deadlines. I also answer clients’ non-legal procedural questions and update case files.

Previously, I managed daily logistics and delivery operations at 5F Delivery Services. At Amazon Operation Services Philippines, Inc., I facilitated training, reviewed support trends, and helped customers resolve account and service inquiries.

Experience

Work history, roles, and key accomplishments

Current

Paralegal - Intake Specialist PIP

Current

iQor

Jun 2026 - Present (4 months)

Collect and organize Personal Injury Protection (PIP) logs, ledgers, medical bills, CPT Codes, EOB, AOB and send demand letters. Assist attorneys with drafting basic demand letters, organizing medical records, tracking deadlines, and maintaining case management databases.

PIP Medical Records CPT Coding EOB AOB Case Management Legal Documentation

Operations Manager

5F Delivery Services

Sep 2022 - Apr 2026 (3 years 7 months)

Oversee and streamline daily logistics and delivery operations to ensure efficiency, accuracy, and timely distribution. Manage cross-functional teams, driving performance metrics, and maintaining high service standards.

Operations Management Logistics Team Leadership Performance Metrics Workflow Optimization

Training Assistant

Amazon Operation Services Philippines, Inc.

May 2020 - Jul 2021 (1 year 2 months)

Facilitated onboarding and skill-development training modules for incoming customer service associates. Evaluated trainee performance, providing constructive feedback and coaching to ensure operational readiness.

Training Onboarding Coaching Performance Evaluation Curriculum Development

Resolutions Specialist

Amazon Operation Services Philippines, Inc.

Jan 2020 - May 2020 (4 months)

Identify policy violations and enforce guidelines swiftly. Track trends in support tickets and recommend changes to internal processes and tooling to reduce repeat contacts.

Policy Enforcement Trend Analysis Process Improvement Cross Functional Collaboration

Customer Service Associate

Amazon Operation Services Philippines, Inc.

Jun 2018 - Dec 2019 (1 year 6 months)

Delivered top-tier support to global customers, resolving complex account and service inquiries with empathy and efficiency. Maintained excellent performance metrics in customer satisfaction (CSAT), first-contact resolution, and handle time.

Customer Service CSAT First Contact Resolutions Time Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Cebu Institute of Technology - University

Bachelor of Science, Psychology

2017 - 2018

Pursued a Bachelor of Science in Psychology at Cebu Institute of Technology - University from 2017 to 2018.

Brokenshire College

Bachelor of Science, Psychology

2016 - 2017

Pursued a Bachelor of Science in Psychology at Brokenshire College from 2016 to 2017.

University of Cebu Lapu-Lapu/Mandaue

Bachelor of Science, Business Administration

2013 - 2014

Pursued a Bachelor of Science in Business Administration with a major in Marketing Management at University of Cebu Lapu-Lapu/Mandaue from 2013 to 2014.