Jared Nala

I am an AI and Cloud technology professional with 12+ years delivering operational excellence and customer-focused solutions. I transitioned from aviation safety and customer service into AI and cloud, earning Oracle Cloud Infrastructure certifications and hands-on experience in generative AI and machine learning.

In my aviation career I maintained a 100% safety record across 12 years while serving 18,000+ annual passengers and achieving consistent 95% customer satisfaction. I led emergency response, trained 25+ crew members, and improved service processes that reduced complaints and response times substantially.

On technical projects I developed NLP systems and machine learning applications—reducing analysis time by 80%, achieving 94% routing accuracy, and creating an LLM-powered training content generator that cut development time by 65%. I built a maintenance RAG chatbot that resolved 89% of queries on first contact and reduced support tickets by 60%.

I bring practical skills in Python, ML pipelines, LLM fine-tuning and RAG architectures, Oracle Cloud Infrastructure, and IT troubleshooting. I am driven to apply my operational discipline and customer-centric mindset to deliver reliable, scalable AI/cloud solutions.