Jarad Steenbergen
@jaradsteenbergen
I retain SMB customers and resolve complex support issues across SaaS customer success teams.
ZimbabweWhat I'm looking for
At Glofox, I manage a book of approximately 350 SMB accounts, driving retention and account health through proactive engagement. I've achieved a 35% save rate on churn requests while improving customer sentiment and strengthening relationships with at-risk accounts.
Previously, I supported priority customers as a Customer Care Specialist II, helping achieve a company-record 70% blended SLA attainment and handling 20+ incoming tickets daily. I also guided new hires through the software and their daily tasks.
My background also includes sales and member services at Fitness One, where I resolved member account issues, organized leads in Excel, and supported membership sales.
Experience
Work history, roles, and key accomplishments
Managed a book of ~350 SMB accounts, driving retention and account health through proactive engagement. Consistently achieved a 35% saverate on churn requests, meeting and exceeding retention targets.
Finance Application Processor
Crain Volkswagen
Processed finance applications for a Volkswagen dealership, ensuring accurate and timely submission of customer information.
Education
Degrees, certifications, and relevant coursework
University of Arkansas
Bachelor of Science, Agriculture Business, Food, and Life Sciences
2018 - 2020
Bachelor of Science in Agriculture Business, Food, and Life Sciences from the University of Arkansas from 2018 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
United StatesSalary expectations
Job categories
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