Jaquelyne Wairegi
@jaquelynewairegi
Customer service and procurement specialist optimizing safety, procurement, and customer experience.
KenyaWhat I'm looking for
I am a customer service and procurement specialist with experience in frontline safety, procurement, and supply chain roles across corporate and self-employed settings.
I have reported and documented safety incidents, delivered emergency response and reporting, reduced call volumes by empowering customers, and managed tenders, inventory, and records to improve operations.
I seek to bring safety leadership, crisis management, procurement expertise, and strong MS Office and stakeholder communication skills to a dynamic organization focused on operational excellence.
Experience
Work history, roles, and key accomplishments
TEReport and document safety incidents, ensuring timely communication with stakeholders.
Respond to emergencies, managing crisis-positive situations to ensure customer safety.
Provide customers with safety protocol training and emergency preparedness.
Conduct safety risk assessments and recommend improvements to reduce hazards.
Regularly communicate safety issues and concerns with management.
TEBuilt collaborative relationships with customers and business partners to solve complex issues.
Reduced call volume by sharing tools and resources with customers.
Handled peak-period inquiries, ensuring reduced wait times and customer satisfaction.
Researched and resolved issues by providing accurate and relevant information.
Self-Employed
Reggie Royal Solutions
Jun 2016 - Dec 2019 (3 years 6 months)
Operated as a self-employed professional providing procurement, supply chain and customer service support; specific outcomes and clients are not detailed in the resume.
Accounts and Procurement Specialist
Faiche Links Enteerprises
Jun 2016 - Jun 2018 (2 years)
Managed procurement processes, including tender preparation and submission.
Implemented a records management manual to improve document handling.
Oversaw inventory and store management, ensuring timely procurement and vendor coordination.
Led office and people management tasks.
Procurement Intern
Ministry of Land, Housing and Urban Development
Aug 2014 - Nov 2014 (3 months)
Supported procurement activities and documentation as a procurement intern, assisting with tender and procurement processes during the internship period.
Education
Degrees, certifications, and relevant coursework
MUMt. Kenya University
Bachelor of Business Management, Procurement and Supply Chain Management
Pursuing a Bachelor of Business Management specialising in Procurement and Supply Chain Management at Mt. Kenya University.
PhilJames Computer College
Certificate in Computer Applications, Computer Applications
Studied Computer Applications at PhilJames Computer College.
KUKCA University
Certified Public Accountants - Section 2, Accounting
Studied Certified Public Accountants Section 2 coursework at KCA University.
The Limuru Girls' High School
Kenya Certificate of Secondary Education, General Secondary Education
Completed the Kenya Certificate of Secondary Education at The Limuru Girls' High School.
Harmony School Narok
Kenya Certificate of Primary Education, Primary Education
Completed the Kenya Certificate of Primary Education at Harmony School Narok.
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
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