Jaouad Ait el hadj
@jaouadaitelhadj
I lead Salesforce product delivery and CRM transformation for global organizations.
United Arab EmiratesWhat I'm looking for
At Emirates, I lead Salesforce product ownership, building on CRM and product initiatives delivered for Emirates Airlines, MSC, and Fortune 500 clients.
I've led complex digital transformation programs end to end, from discovery, process mapping, and requirements gathering through functional design, Agile delivery, change management, and stakeholder alignment. My work spans airlines, logistics, and financial services, with experience at MSC Mediterranean Shipping Company, ArcelorMittal, Deloitte Luxembourg, and Altran.
I help organizations unlock business value through Salesforce implementation, CRM optimization, and product ownership focused on measurable outcomes and ROI.
Experience
Work history, roles, and key accomplishments
Leading Salesforce product ownership and delivery for Emirates, focusing on CRM implementation and business value.
Senior CRM Business Analyst | Product Owner Proxy
MSC Mediterranean Shipping Company
Sep 2021 - Feb 2025 (3 years 5 months)
Worked as Senior CRM Business Analyst | Product Owner Proxy at MSC Mediterranean Shipping Company.
Salesforce CRM Business Analyst
ArcelorMittal
Mar 2019 - Sep 2021 (2 years 6 months)
Worked as Salesforce CRM Business Analyst at ArcelorMittal.
CRM Business Analyst | Digital Transformation Consultant
Deloitte Luxembourg
Jan 2018 - Mar 2019 (1 year 2 months)
Worked as CRM Business Analyst | Digital Transformation Consultant at Deloitte Luxembourg.
CRM Business Analyst
Altran
Jan 2016 - Dec 2017 (1 year 11 months)
Worked as CRM Business Analyst at Altran.
Digital Marketing and Communications Specialist
Waters Corporation
Sep 2013 - Aug 2015 (1 year 11 months)
Worked as Digital Marketing and Communications Specialist at Waters Corporation.
Business Key Account Assistant
Renault Retail Group Luxembourg
Aug 2012 - Jan 2013 (5 months)
Worked as Business Key Account Assistant at Renault Retail Group Luxembourg.
Education
Degrees, certifications, and relevant coursework
SKEMA Business School
Master's degree, Digital Marketing and Project Management
2011 - 2015
Lycée Georges de La Tour
Classe Préparatoire ECE, Economics
2009 - 2011
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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